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About the Role

Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.

Responsibilities

Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
May serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Participates in the development, preparation and presentation of formal reporting requirements to the client.
Point of escalation onsite to address and remediate client concerns.
Responsible for maintaining site procedure guide documenting workflow processes and procedures.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
May also be responsible for copy/binding/copier maintenance.

Requirements

Customer-facing role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Must be legally authorized to work in the United States.
The Company will not pursue or support visa sponsorship.
All applicants must reside in the United States at the time of hire.

Skills

Strong communication skills
Effective and timely client concern resolution
Good customer service
Good computer skills/technical knowledge
Ability to multitask and prioritize
Ability to work with minimal supervision

Location

Onsite

Work Type

Full-Time
On Site

Experience Level

2 to 4 years of related experience

Education Level

HS Diploma, GED, or equivalent experience required

Salary/Compensations

$20.54 - $28.20 hourly

Benefits

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program
Volunteer opportunities
Canon welcome kit and official merch
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation

About the Company

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
Where Talent Fosters Innovation.
Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.
Our employees have a strong work ethic, creativity, and a cooperative spirit.
We believe in integrity, respect, empowerment, and making a difference in the communities we serve.
There is a strong sense of pride in what we do individually and together as a team.
Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career.
We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.