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Don't guess if your resume is good enough.
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About the Role
The Customer Service Representative will provide support to the Sales Team with responding to customer inquiries in a professional manner, assisting with sales processes, and assisting with any shipping issues or delays.
Responsibilities
- Carrying out administrative duties and ensuring seamless sales activities for the Sales Team.
- Being the liaison between the customer and Sales team, communicating feedback from the customers to the team.
- Respond efficiently to customer inquiries and maintain high customer satisfaction.
- Adjusting orders when inquired by Salesman or Customers.
- Real time monitoring/processing for sales mobile orders and inputting manual orders received via Email, Fax, or Phone).
- Canada orders and Grand opening order process.
- Checking back orders and the status of orders.
- Sales return order review and billing process.
- Online (Ivykiss.com) Inquiries/Assistance
- Reporting Shortages and Damages, processing credit or replacement orders.
- Resolving shipping issues due to UPS or truck deliveries and carrier claims.
- Monthly pending sales orders and sales return.
Requirements
- Not Applicable
Salary/Compensations
- 19.25 - 36.55 USD Hourly
Benefits
- Premium Medical Insurance Coverage
- 401(k) Savings Plan
- Paid Time Off (PTO) based on seniority
- Paid Holidays
- Additional Workplace Offerings (subject to change or eligibility.)
- Annual Bonus Plan
- Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
- Summer Fridays
- Complimentary Gourmet Breakfast, Lunch, and Dinner
- Relocation Support for New Hires
- Work Anniversary Recognitions
- Congratulatory & Condolence Gifts
- Employee Referral Bonus Program
- License/Certification Reimbursements
- Corporate Employee Discounts
- Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
- Commuter Support (Shuttle Bus Program and EZPass Support)
- Vehicle Perks
About the Company
- Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”)
Equal Opportunity
- is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.