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About the Role
As a Store Manager at Crocs, you’re the driving force behind an energized, high-performing team. You set the pace, inspire excellence, and create a culture where every interaction becomes an unforgettable experience. Through strong leadership and accountability, you’ll empower your team to exceed expectations while ensuring flawless execution of daily operations from opening and closing routines to cash handling and maintaining a store that’s ready to impress every day.
Responsibilities
- Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
- Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
- Drive recruitment and staffing efforts to ensure consistent store coverage throughout the year, including anticipating seasonal needs and fostering a high-performing, retention-focused team culture
- Lead the team in achieving performance metrics including sales, customer service, and product engagement while demonstrating a strong passion for operations, organization and process execution
- Own and lead all daily retail operations, driving team accountability for delivering exceptional consumer service, accurate POS management, organized stock rooms with timely replenishment, precise pricing and markdown execution, loyalty program growth, and consistent store cleanliness and recovery standards
- Coordinate, delegate, and prioritize tasks to maintain smooth store operations, ensuring timely follow-up and completion of daily responsibilities
- Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
- Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives
Requirements
- Must be 18 years or older
- 4+ years of retail experience with a preference for candidates with prior Store Manager experience
- Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of the position
- Desire to succeed in a high growth, fast-paced retail environment
- Proven track record inspiring and empowering teams while driving performance and achieving results
- Demonstrates exceptional written and verbal communication skills to effectively engage with store teams, field leaders, and corporate partners
- Valid driver’s license and acceptable driving record may be required if driving is an essential job function
- Ability to move merchandise with appropriate equipment to and from backroom and sales floor
- Ability to place and arrange items on all shelves and racks
- Ability to climb and descend ladders while carrying merchandise
- Ability to lift 30 pounds or more with assistance
- Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
- Ability to stand, walk, kneel, or balance for a duration of time
- Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer
Skills
- C.H.A.R.M service model
- Team leadership
- Recruitment
- Staffing
- Performance metrics achievement
- Sales
- Customer service
- Product engagement
- Operations management
- Organization
- Process execution
- Retail operations
- POS management
- Stock room management
- Replenishment
- Pricing
- Markdown execution
- Loyalty program growth
- Store cleanliness
- Brand ambassadorship
- Asset Protection procedures
- Shortage prevention
- Inventory control
- Compliance initiatives
- Written communication
- Verbal communication
Location
- Remote
Work Type
- Full-time
- Onsite
Experience Level
- Store Manager experience preferred
- 4+ years of retail experience
Salary/Compensations
- $40.00 - $45.00
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- AD&D insurance
- Short-term disability coverage
- Long-term disability coverage
- Paid time off
- Employee assistance program
- 401k program with company match
- Additional voluntary benefits
About the Company
- At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
- This organization participates in E-Verify.
- This position is eligible to participate in a company incentive program.
Equal Opportunity
- The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.