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About the Role
The Inflight Operations Supervisor will guide, develop, and maintain strategic relationships with JetBlue crewmembers, internal departments, and business partners. This role serves Inflight crewmembers through timely coaching and mentoring, contributing to successful development and ensuring positive customer interactions. The Supervisor will also collaborate with Manager(s) in executing operational strategy while upholding safety standards.
Responsibilities
- Provide Gate/Onboard Support to Inflight crewmembers by conducting crew briefings and debriefings following emergency/abnormal situations, and verifying crewmember presence at report time.
- Support and coach Inflight crewmembers, encourage engagement, and play a significant role in their development and growth through performance management and feedback.
- Provide exceptional service to internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises.
- Direct and guide Inflight crewmembers through operational issues, coordinating with colleagues in Airports, business partners, and stakeholders to ensure effective collaboration and accountability.
- Partner with Performance Leaders to develop and implement corrective action plans based on crewmember performance and/or dependability.
- Ensure crewmember compliance with JetBlue’s Appearance and Uniform Standards.
- Educate Inflight crewmembers on company business strategy and decisions, and coach them in meeting departmental ancillary revenue goals.
- Deliver compliance assistance and guidance to ensure Inflight crewmembers’ adherence to safety and regulatory requirements.
- Strategically identify operational challenges and implement improvements to maximize on-time performance.
- Conduct daily absence audits of individual teams, reviewing crewmember call-outs, and ensuring thorough review of team dependability.
- Engage in Leadership Flying during opportunities such as assisting during Irregular Operations (IROPs), recognizing crewmembers, or building connections with frontline crewmembers.
- Perform other duties as assigned.
Requirements
- High School Diploma or General Education Development (GED) Diploma.
- Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience.
- One (1) year of leadership or Supervision experience, preferably in the Airline industry.
- Demonstrate proficiency in reading, writing and speaking English.
- Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs.
- At least twenty (20) years old.
- Vision corrected to 20/20.
- Ability to walk comfortably down the aircraft aisle, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification.
- Able to lift up to fifty (50) pounds from the floor to above the shoulders.
- Able to reach six feet three inches (6’3”) without shoes.
- Ability to push and pull moveable carts weighing in excess of 250 pounds.
- Must be able to perform safety functions at any given time, including door operation, overhead bin closure, use of galley/pantry carts, CPR, retrieval and use of emergency equipment.
- Available for occasional overnight travel (30%).
- Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit all JetBlue destinations, with a minimum of twelve (12) months validity remaining at the time of application.
- Travel documents must remain valid throughout all phases of training and employment.
- Able to travel for company and/or industry meetings (10%).
- Knowledge of basic computer and electronic tablet devices.
- Able to read and comprehend guidance as found in required manuals.
- Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards.
- Able to work as a team to deliver the JetBlue Experience.
- Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting.
- Must pass a pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located.
- Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Skills
- Customer service
- Sales
- Airline experience
- Leadership
- Supervision
- Performance management
- Constructive feedback
- Hospitality
- Operational issue resolution
- Collaboration
- Accountability
- Corrective action planning
- Safety and regulatory compliance
- On-time performance initiatives
- Absence audits
- Dependability review
- Basic computer skills
- Electronic tablet device proficiency
- Teamwork
Location
- Onboard aircraft
Work Type
- Full-time
- Shift work
- Occasional overnight travel
- Occasional travel for meetings
Experience Level
- One (1) year of leadership or Supervision experience
- Two (2) years of leadership or Supervision experience (preferred)
Education Level
- High School Diploma or General Education Development (GED) Diploma
- Successfully complete JetBlue Airways Inflight Training Program
Salary/Compensations
- $56,500.00 - $103,100.00 per year
Benefits
- Access to healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
About the Company
- JetBlue is an airline committed to providing exceptional service and a positive customer experience.
Equal Opportunity
- JetBlue values Safety, Caring, Integrity, Passion and Fun.
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
- Identify safety and security concerns, issues, incidents or hazards and report them.
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
- Uphold JetBlue’s safety performance metric goals.
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.