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Tailor your resume to this Merchandising Service Associate - Plant Service Lead role.
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Tailor your resume to this Merchandising Service Associate - Plant Service Lead role.
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About the Role
This role focuses on providing excellent customer service and maintaining store standards, with a primary focus on merchandising and operational tasks, while also engaging with customers when opportunities arise.
Responsibilities
- Provide SMART customer service through daily execution of Lowe's customer service policies, procedures, and programs.
- Build vendor relationships by providing direction and ensuring merchandise resets meet Lowe’s specifications.
- Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and needs.
- Engage with customers to understand their needs and assist with locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Listen to and respond knowledgeably and promptly to customer questions, escorting them to areas of the store when necessary.
- Communicate product information to customers regarding stock, special orders, feature benefits, application, and warranty information.
- Merchandise plant racks onto plant tables by planogram, price, and color block as they arrive.
- Identify and order replacements for damaged or missing signage, displays, and collateral according to merchandising standards.
- Update and validate wayfinding and product location signage, including digital maintenance.
- Ensure cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately to drive add-on sales.
- Assist with culling and pricing dead and distressed plants.
- Maintain high-level communication and partnership with MSM and red vest associates.
- Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
- Adjust fixtures, rotate stock, and display products and support materials using power equipment per service expectations.
- Review, complete, and enter completion details for all assigned service and maintenance tasks, including uploading photographs.
- Ensure all displays are safe, in working order, and repaired/replaced as needed.
- Repair/seal damaged packaging and boxes.
- Remove trash, move cardboard boxes to the bailer, and move plastic wrap and debris to the compactor.
- Replace light bulbs and report additional maintenance issues to the appropriate contact.
- Detect common signs of shoplifting, theft, and security risks, and communicate them to management or Asset Protection.
- Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization.
- Maintain a safe and secure work environment, including conducting daily safety reviews and securing doors/gates.
- Adhere to all safety requirements relevant to job duties, including use of safety equipment and procedures.
- Operate store equipment as needed, such as Zebra phones, computers, and power equipment.
- Perform other duties as assigned.
Requirements
- 6 Months Live nursery experience or General Merchandising experience
Skills
- Customer service
- Merchandising
- Communication
- Problem-solving
- Operating power equipment
- Safety compliance
- Housekeeping standards
Location
- In-store
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- High school diploma or GED
Salary/Compensations
- $16.00 - $17.30 per hour
Benefits
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off (vacation, holidays, sick, volunteer time)
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program
- Education support programs (tuition assistance, trade skills scholarships)
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Annual bonuses
- Lowe's Employee Stock Purchase Plan
- Deferred compensation plan
- Grant awards
About the Company
- Lowe’s Companies, Inc. is a FORTUNE® 100 home improvement company with over $86 billion in fiscal year 2025 sales.
- The company employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers.
- Lowe's is an S&P 500 equity stock and a dividend aristocrat.
- Based in Mooresville, N.C., Lowe's supports communities through programs focused on safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief.
Equal Opportunity
- Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.