Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Manager, Client Performance and Initiative - Tangerine role.
Rezi rewrites your resume against Scotiabank's job description. Free.
Tailor your resume to this Manager, Client Performance and Initiative - Tangerine role.
Rezi rewrites your resume against Scotiabank's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Manager, Client Performance and Initiative - Tangerine posting at Scotiabank — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Manager, Client Performance and Initiative - Tangerine posting at Scotiabank — free, in seconds.
About the Role
Tangerine is redefining banking as Canada's leading digital bank, driven by innovation, agility, and bold thinking. Our client-obsessed teams deliver flexible, accessible banking solutions and award-winning service. We foster a culture of integrity, inclusion, and fearless ambition, empowering diverse perspectives and enabling employees to do their best work. This role is for a high performer looking to accelerate their career and reimagine the banking landscape.
Responsibilities
- Lead and contribute to strategic and analytics initiatives focused on increasing client quality, acquisition, primacy, and x-sell.
- Contribute to Tangerine’s client strategy development by building analytic frameworks and conducting business/statistical analyses to identify opportunities for higher client engagement.
- Analyze data from multiple sources (Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover insights into client behaviors and optimize product & campaign performance.
- Lead analytic projects focused on X-sell & Up-sell, Product Engagement & Feature Utilization, Client Retention, Client Profitability, and Campaign & Contact Optimization.
- Develop and maintain various dashboards for different stakeholders.
- Prepare monthly and quarterly performance reports/packages for executive audiences.
- Conduct ad-hoc analyses to explain business anomalies, trends, and support corporate initiatives.
- Champion a client-obsessed culture.
- Leverage a growth mindset, embracing learning and continuous improvement.
- Contribute to a dynamic workplace fostering trust, integrity, and inclusion.
- Remove obstacles to drive momentum across teams.
Requirements
- Minimum 3 years of progressive and hands-on analytics experience within Telco, Banking, Retail, or Technology industry.
- Sound knowledge of banking and retail credit products.
- Experience in managing complex analytics projects end-to-end (requirements gathering, data extraction, analysis, visualization, and presentation).
- Strong data mining skills with experience in manipulating large and complex data sets using SQL, Big Query, SAS.
- Strong data visualization skills using tools such as Looker Studio and Tableau.
- Expert user of PowerPoint and Excel.
- Experienced with Excel/spreadsheet automation.
- Ability to explain complex analytic concepts and findings to non-technical audiences.
- Ability to clearly articulate "so what?" both in writing and verbally.
- Ability to deliver compelling presentations of findings & recommendations.
Skills
- AI fluency
- Ability to drive results in periods of change
- Track record of fostering an inclusive culture
- SQL
- Big Query
- SAS
- Looker Studio
- Tableau
- PowerPoint
- Excel
- Excel/spreadsheet automation
Location
- Toronto, Ontario, Canada
Work Type
- Full-time
Experience Level
- Minimum 3 years of progressive and hands-on analytics experience
Benefits
- Competitive benefits
- Programs that support wellbeing and financial goals
- Access to thousands of online and in person learning experiences
- Participation in Scotiabank’s pension & benefits programs (available to permanent employees)
About the Company
- Tangerine is redefining banking as Canada's leading digital bank, driven by innovation, agility, and bold thinking.
- Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service.
- Beyond banking, we’re committed to making an impact in the communities we serve and across our organization.
- We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.
Equal Opportunity
- At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment.
- If you require accommodation during the recruitment and selection process, please let our Recruitment team know.