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About the Role
CHANEL is hiring a Senior Group Director, People & Organization (P&O) Advisory to lead Human Resources Generalists and Employee Relations Specialists in delivering best-in-class HR & ER support from the New York City HQ. This role ensures the delivery of high-quality HR support with appropriate service levels across the organization.
Responsibilities
- Develop and maintain robust frameworks and standards for service delivery, ensuring consistency and quality.
- Oversee HR Generalists to ensure proactive, consistent, value-added HR guidance aligned with business needs.
- Oversee Employee Relations Specialists to ensure effective handling of complex employee relations cases and escalations.
- Implement and continuously improve triage and escalation protocols for efficient case management and service delivery.
- Proactively share common insights, themes, and learnings with HRBP and COEs.
- Monitor impact and effectiveness using data-driven insights to refine processes and ensure continuous improvement.
- Manage leadership complexities and escalation cases directly.
- Lead knowledge sharing and upskilling across the pool, including Retail HRGs.
Requirements
- A minimum of 12 years' experience in Human Resources, Employee Relations, etc.
- Strong process design and delivery experience required.
- Experience developing metrics for service delivery and enhancing protocols.
- Strong balance of human experience and process efficiency.
- Direct experience managing HRG and Employee Relations work for client groups.
- People Leadership experience critical.
- Retail, Hospitality, Service industry experience preferred but not required.
Skills
- Human Resources
- Employee Relations
- People Leadership
- Operational Excellence
- Process Optimization
Location
- New York City
Work Type
- Hybrid
Experience Level
- Senior
- Minimum of 12 years
Education Level
- BS/BA degree
- Master's degree a plus
Salary/Compensations
- $166,000-$210,000
Benefits
- Dedicated paid time off for wellbeing (2-week August Office Closure)
- Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies (vacation, holiday, sick and volunteer days)
- 401K and other incentives
- Robust healthcare offerings (medical, dental, vision, MDLIVE, One Medical, Flexible Spending Accounts, Health Savings Account)
- Employee Assistance Program
- Life insurance
- Accidental Death & Dismemberment
- Short Term Disability
- Long Term Disability
- Health Advocate
- International Business Travel Accident & Medical
- Commuter Transit & Parking
About the Company
- Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work.
- We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
- Diversity and Inclusion: At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- Employee Resource Groups in the US are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through the CHANEL Community.
- CHANEL also matches employee donations to select charitable organizations.
- Sustainability: CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
- Arts and Culture: We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
- Fondation Chanel: Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- Career and Leadership Development: We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Equal Opportunity
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.