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About the Role
CHANEL is seeking a Senior Manager, People Analytics, Insights & AI Enablement to join their New York City team. This role, within the Organizational Development & Effectiveness (OD&E) Center of Excellence, aims to empower HR with data-driven decision-making through people analytics, insights, and AI. The position involves defining AI needs, generating people insights, and leveraging AI to support the future HR operating model, ultimately translating data into business outcomes.
Responsibilities
- Define the people analytics roadmap and standard dashboards to support people insights across the US.
- Translate workforce data into insights and recommended actions, and build predictive, forward-looking models for workforce planning.
- Define P&O technology strategy, innovation, and AI use-case framing.
- Identify augment-vs.-automate workflows, serve as part of the local and global AI ambassador community, and guide responsible AI use within P&O.
- Drive AI adoption in P&O by connecting new tools to the team’s day-to-day problems and assess P&O’s AI maturity and readiness.
- Enable self-service analytics for HRBPs and business leaders.
- Own employee listening and our employee engagement survey (Voices) analytics.
- Partner with People Operations to improve data quality and data governance in service of AI integration.
Requirements
- Minimum of 7 years' experience in People Analytics, Human Resources, Process Insights, with recent expertise in Artificial Intelligence.
- Hands-on experience in Microsoft environment with Power BI, AI Tools, Qualtrics- Employee Survey, etc.
- Analytics, insights, and data-storytelling depth.
- Hands-on analytics fluency with modern tooling (e.g., Power BI and AI-enabled platforms).
- Hands-on experience leveraging AI to transform HR processes, including building AI agents and automations using Microsoft Power Automate or similar platforms.
- AI and technology enablement fluency, with a point of view on augment vs. automate, and a responsible, ethical approach to people with data.
- Practical AI implementation experience and best practices, with a proven track record of applying AI solutions in an HR environment.
- Future-of-work thinking.
- Experience defining analytics, roadmaps and standard metrics, and partnering with People Operations / HRIS, Tech, and Finance on shared, trusted workforce data.
- Senior Manager-level judgment, with the ability to influence senior stakeholders and to set scope and hold boundaries.
- Comfort with a clear own / don’t-own line.
Skills
- People Analytics
- Human Resources
- Process Insights
- Artificial Intelligence
- Microsoft Power BI
- AI Tools
- Qualtrics - Employee Survey
- Data Storytelling
- Microsoft Power Automate
Location
- New York City
Work Type
- Hybrid
Experience Level
- Senior Manager
- Minimum of 7 years of experience
Education Level
- Bachelor’s degree or equivalent experience
- Master’s degree is a plus
Salary/Compensations
- $160,000-$190,000
Benefits
- Dedicated paid time off for wellbeing (2-week August Office Closure)
- Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
- Bonus potential
- Perks
About the Company
- CHANEL is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
- Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work.
- We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
- Diversity and Inclusion: At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
- Chanel Community: CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
- Sustainability: CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
- Arts and Culture: We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
- Fondation Chanel: Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- Career and Leadership Development: We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Equal Opportunity
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.