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About the Role

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Responsibilities

• Performs underwriting analysis and documentation to determine acceptability of risk in accordance with company guidelines and standards for renewals within assigned Letter of Underwriting Authority.
• Handles endorsement requests within delegated authority.
• Refers endorsements outside of authority to underwriter with recommended action.
• Independently engages agency to clarify intent of endorsement or seek missing information.
• Handles assigned renewal book within assigned authority and demonstrates the ability to triage renewal applications/specs and formulate next steps for the underwriter with outlined changes or points of attention for accounts outside authority.
• Works as a liaison within the branch, or across CNA to resolve issues (billing and collections, risk control, underwriting guidance from cabinet members, line of business, underwriting services subject matter experts).
• Documents assigned files ensuring completeness, compliance, and quality (correspondence, proposals, endorsements, cancellations, etc.).
• Executes on advanced pricing strategy (i.e. business unit pricing tools) on behalf of the Underwriter in compliance with regulatory and CNA specific underwriting strategies and demonstrates ability to document pricing rationale.
• Completes quote proposals and negotiates with external partners within assigned authority.
• Leveraged as the first-line point of contact to the producers/customers on account related matters while proactively identifying opportunities for up sell or account rounding.
• Assist in marketing products and services through external partners and makes field visits.
• Serves as a resource to others (train, problem solver, coach ) and conduit for feedback to internal underwriting partners.
• Keeps current on line of business strategy, regulations and trends.
• May perform additional duties as assigned.

Requirements

• Knowledge of Property and Casualty underwriting including insurance products, policy processing procedures and documentation.
• Strong time management, and analytical skills
• Strong interpersonal and communications skills.
• Ability to effectively interact with all levels of CAN’s internal and external business partners.
• Demonstrated ability to work independently on multiple tasks.
• Strong capability to advise and coach others.
• Demonstrated customer service experience and the ability to interact with a wide-variety of people on a daily basis in person, via telephone and email.
• Strong knowledge of Microsoft Office Suite and other enterprise business tools, including responsible use of AI enabled technologies (such as Copilot or similar) to enhance efficiency analysis and workflow in accordance with company policies.

Skills

• Property and Casualty underwriting
• Insurance products
• Policy processing procedures
• Documentation
• Time management
• Analytical skills
• Interpersonal skills
• Communication skills
• Customer service
• Microsoft Office Suite
• Enterprise business tools
• AI enabled technologies

Experience Level

• Minimum of two to three years of related work experience.

Education Level

• Bachelor’s degree or equivalent experience.

Salary/Compensations

• $60,000 to $75,000

Benefits

• Comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional, and social wellbeing goals.

About the Company

• At CNA, our Total Rewards philosophy reflects our commitment to building a high-performing, inclusive culture where every team member is empowered to grow, contribute, and thrive.
• We value the unique strengths and perspectives each individual brings to our business, our clients, and our communities.

Equal Opportunity

• At CNA, we are committed to providing equal employment opportunities to all employees and applicants.
• It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job.
• If you require an accommodation during the hiring process or upon hire, please inform Human Resources.
• If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.