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About the Role
The Medical Assistant role is a key player in creating the unique patient experience Crossover Health seeks to deliver. The Medical Assistant provides clinic guests with above-and-beyond service to ensure an exceptional patient experience, delighting and happy guests from the moment they step into the clinic and continuing the service experience beyond the clinic walls.
Responsibilities
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Resolves customer complaints and assists customers with inquiries regarding clinic services and hours of operation.
- Takes medical histories, measures patient vitals, and other pertinent information to assist the clinician with patient care.
- Handles inventory, orders, and replenishes medical supplies and materials.
- Administers medications, including injections within the scope of practice.
- Handles multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication.
- Performs other duties as assigned.
Requirements
- Graduate of an accredited medical assistant or surgical technician program.
- Minimum of 2 years comparable clinical back office medical assistant experience.
- Current BLS (Basic Life Support) certification required.
Skills
- Excellent computer skills and familiarity with Microsoft products.
- Reading, writing, and excellent oral proficiency in the English language.
- Strong organizational and follow-through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and initiative.
- Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
- Comfort and efficiency with multi-tasking, issue resolution, and conflict management.
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2 years
Education Level
- Graduate of an accredited medical assistant or surgical technician program
About the Company
- Crossover Health is creating the future of health as it should be.
- A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment.
- Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging.
- Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Equal Opportunity
- Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability.
- If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.