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About the Role

As an Associate Store Manager, you will partner with the Store Manager to oversee all aspects of the business, including recruiting, hiring, training, and developing an effective store team. You will uphold high training standards, ensure team members are current in product knowledge and operational programs, and actively promote and model exceptional customer service. Your role involves motivating team members to achieve goals, managing store inventory, cash, and labor, and assisting with budgeting and financial planning. You will also implement visual merchandising directives, maintain store standards, and continuously coach and develop your team to meet business needs. Additionally, you will provide input for performance evaluations and stay aware of industry trends and local competitors to anticipate customer demands.

Responsibilities

Develop, engage, and motivate a high-performing team.
Instill the importance of excellent customer service.
Motivate team members to develop service and product knowledge.
Partner with the Store Manager to assist in all aspects of the business.
Uphold high training standards.
Ensure team is current in all product knowledge and operational programs.
Actively promote, model, and elevate the quality of customer service.
Motivate and encourage team members to work cooperatively to achieve goals.
Manage the store’s inventory, cash, and labor.
Assist in the store’s budgeting and financial planning.
Communicate sales goals and new programs to team members.
Implement visual merchandising directions.
Maintain store and merchandising standards that promote the Brand image.
Continuously coach and develop team members to meet business needs.
Provide input and insights for performance evaluations and goal assessments.
Help manage the performance review process.
Maintain awareness of industry trends and local competitors.
Develop and coach team members to build empowered and engaged teams.
Ensure the highest level of customer service possible and prioritize brand and product knowledge training.
Partner with Store Manager in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability.
Set plans and objectives and entrust team members appropriately.
Identify industry trends and educate team members about the current market.
Proactively cultivate awareness of your market beyond the four walls of your business, including industry trends, clienteling, and community outreach.
Implement store administration and operations including compliance with policies and procedures.
Manage inventory and partner with corporate stakeholders to meet the needs of your market.

Requirements

Two (2) to five (5) years minimum retail store management experience preferred.
Associates Degree (preferred) or equivalent experience required.
Strong communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
Excellent project management skills, organizational skills, and attention to detail.
Strong problem-solving skills and ability to work through challenges.
Ability to multi-task in a dynamic environment.
Flexibility of schedule and hours to meet the needs of the business.
Flexibility to travel to meet the needs of the business.
Proficient in Microsoft Office suite of tools and applications.
Valid driver’s license.

Skills

Customer service
Product knowledge
Team motivation
Inventory management
Cash management
Labor management
Budgeting
Financial planning
Sales goal communication
Visual merchandising
Coaching
Performance management
Industry trend awareness
Market awareness
Communication skills
Project management skills
Organizational skills
Attention to detail
Problem-solving skills
Multi-tasking
Microsoft Office proficiency

Work Type

Full-time

Experience Level

2-5 years retail store management experience preferred

Education Level

Associate's Degree or equivalent experience

Salary/Compensations

$36.50

Benefits

Competitive pay
Discounts
Perks
Global contests
Opportunities for growth and development

About the Company

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.
We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.
As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
As part of our Deckers Family, you belong to more than a lifestyle company.
From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed.
We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.

Equal Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.