Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Tech Suppt Tech III role.
Rezi rewrites your resume against University of Rochester's job description. Free.
Tailor your resume to this Customer Tech Suppt Tech III role.
Rezi rewrites your resume against University of Rochester's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Tech Suppt Tech III posting at University of Rochester — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Tech Suppt Tech III posting at University of Rochester — free, in seconds.
About the Role
This role provides help desk call support to clinical and office customers, documenting needs, and resolving issues. It is vital to the department in helping to keep computer systems running healthy and efficiently to support providers and staff.
Responsibilities
- Develops and maintains interpersonal, collaboration, and communication skills, including a professional demeanor and ability to communicate effectively in person and over the phone.
- Supports Mac, Windows, and Linux hardware, software, and operating system basics.
- Provides updates to operating systems, Microsoft Office Suite, XLTEK, and BrainLab Systems.
- Performs troubleshooting and repair services for the departments of Neurology and Neurosurgery.
- Purchases, delivers, and sets up computer equipment, peripherals, and printers following full-spectrum computer lifecycle requirements.
- Supports video conferencing and virtual meeting technologies including Zoom and MS-Teams.
- Supports Department Website Design along with Hallway Digital Signage Media and News updates.
- Performs other duties as assigned.
Requirements
- Ability to travel between work sites required.
- Flexibility to work shifts necessary to accommodate 24/7/365 coverage requirements, which may include nights, weekends, and holidays required.
- Advanced level of PC and Windows expertise and understanding required.
- Proficiency in Mac computers and other iOS devices, handheld devices, and other peripheral devices required.
- Exceptional customer service skills required.
- Strong communication skills required.
- Logical thinker with good problem-solving skills required.
- Basic understanding of LAN/WAN technologies, including design, hardware, and protocols preferred.
- Demonstrated project management abilities preferred.
Skills
- Mac, Windows, and Linux hardware and software support
- Operating system basics
- Microsoft Office Suite
- XLTEK
- BrainLab Systems
- Video conferencing
- Virtual meeting technologies (Zoom, MS-Teams)
- Website design
- Digital signage media and news updates
- PC and Windows expertise
- Mac computers and iOS devices
- Handheld devices
- Peripheral devices
- Customer service
- Communication
- Problem-solving
- LAN/WAN technologies
- Project management
Location
- 601 Elmwood Ave, Rochester, New York, United States of America, 14642
Work Type
- Regular
- Time as Reported / Per Diem
- As Scheduled
Experience Level
- 3 years of relevant experience required
Education Level
- High school diploma or equivalent
- Associate's degree in related field preferred
Salary/Compensations
- $25.14 - $35.24
About the Company
- As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Equal Opportunity
- The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.