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About the Role
Manage and coordinate day-to-day activities supporting account relationships, including furniture and relocation services. Develop move grids, furniture test fit scenarios, manage file planning and seating assignments, coordinate vendors, and oversee the entire business relocation process.
Responsibilities
- Receive, review, enter, and confirm project and service requests.
- Manage administrative processes for customer setup and establish certificates of insurance.
- Coordinate walkthroughs and planning calls to define scope and communicate service requirements and client expectations.
- Develop furniture test fit scenarios, seating assignments, and file planning with clients.
- Document scope, timelines, and pricing; generate proposals, establish signed orders for service, and obtain client-specific purchase orders, tracking numbers, and approvals.
- Produce numbered move plans in AutoCAD and generate computer-printed placards and move labels.
- Coordinate with sales, field project management, operations, and customers to plan and implement services.
- Communicate thoroughly with all parties throughout service delivery.
- Track timelines and document progress against established benchmarks.
- Document scope changes and manage the change order process.
- Collect and consolidate costs and manage the close-out process.
- Provide oversight of crews working onsite at customer locations.
Requirements
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required include Close vision, Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus.
- Regularly required to use hands to finger, handle, or feel and talk or hear.
- Frequently required to sit and reach with hands and arms.
- Occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
Skills
- Excellent verbal and written communication skills
- Strong working knowledge of Microsoft Office Suite
- Highly customer service oriented
- Ability to prioritize and re-prioritize as situations and needs change
- Ability to multi-task and organize workflow
- Strong analytical and problem solving skills
- Excellent attention to detail and follow through
- Ability to work under deadlines and specific time frames
- Ability to develop and maintain positive working relationships
- Ability to demonstrate initiative and work with minimum supervision
- MS Word
- MS Excel
- AutoCAD
Location
- Onsite
Work Type
- Full-time
Experience Level
- 5-7 years related experience
Education Level
- Bachelor's degree (B. A.)
- Equivalent combination of education and experience
Benefits
- Competitive wage
- Comprehensive benefits package
- 401(k) plan with company matching
- Weekly pay for hourly employees
- Biweekly pay for salaried employees
- Paid Time Off (PTO)
- Paid company holidays
- Tuition reimbursement plan
About the Company
- Suddath has a 100+ year reputation for excellence as an innovative, growing, and financially stable company.
- Dedicated to promoting a culture that thrives on inclusion and diversity.
- Offers a caring, family environment.
- Provides relocation and logistics services to people and companies worldwide.
- The Suddath Companies specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management, and specialized transportation services.
Equal Opportunity
- Provides equal employment opportunities to all employees and applicants for employment.
- Prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.