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About the Role
The Video Game Machine (VGM) Slot Attendant provides friendly, attentive service to guests by assisting with game play, responding to machine issues, performing paper fills, and ensuring slot machines are operational throughout the gaming floor. This role focuses on creating a welcoming and enjoyable experience by proactively engaging guests, explaining promotions, and maintaining a smooth, guest-focused gaming environment in compliance with all policies and regulations.
Responsibilities
- Attend pre-shift meetings, receive keys, radio, and equipment, and review daily promotions and guest service priorities
- Provide friendly assistance to guests by explaining game play, answering questions, and ensuring a positive and welcoming gaming experience
- Monitor assigned slot areas to identify down or malfunctioning machines, troubleshoot minor issues, and return machines to service when possible
- Perform paper fills and ticket replacements accurately and efficiently to maintain smooth machine operation
- Communicate effectively with team members and supervisors while following all regulatory requirements, safety standards, and company policies
Requirements
- Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission
- Must be available to work onsite, including weekends and holidays
- Has previous customer/guest service experience, preferably in a casino, hotel, or similar resort setting
- Has previous slot/gaming experience
Location
- Yonkers, New York
Work Type
- Onsite
Education Level
- High school diploma, GED, or equivalent
Salary/Compensations
- $40.79 per hour
- Pay is subject to review following 90 days of employment.
- This is a tip eligible position.
- Overtime pay in accordance with state requirements.
Benefits
- Robust development programs, networking events, and community volunteer initiatives
- Extensive health, dental, and vision insurance
- Retirement savings plan with company matching
- Wellness programs
- Exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more
- Free on-site parking
- Complimentary meals from employee dining room
- Medical, dental, vision, and life insurance plans
- 401(k) and time off plans
About the Company
- The SHOW comes alive at MGM Resorts International
- Seek individuals to create unique and show-stopping experiences for guests.