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About the Role

The Resident Manager is responsible for the professional management, administration, and leasing of a Centurion apartment community, reporting to the Senior Property Manager. This role is accountable for managing all related resources, contracts, tools, and supplies to ensure the apartment building is effectively and efficiently managed to established standards and within established budgets.

Responsibilities

Develop and foster positive relationships with co-workers and Residents, ensuring proactive and timely resolution of concerns.
Professionally and courteously handle all Resident inquiries, feedback, complaints, or concerns to achieve a high level of Resident satisfaction.
Promote a strong sense of community.
Operate properties consistent with Centurion’s Corporate standards and approved annual budgets.
Ensure adherence to all Centurion Property Associates’ policies and procedures.
Complete monthly fire system testing and annual fire drills as required.
Market, show, and rent apartments, providing related information and forms, and collecting applications and deposits.
Ensure the timely collection and deposit of rental payments and initiate follow-up for non-payments.
Administer and complete minor maintenance and Work Order repairs.
Review apartments at turnover and prepare a scope of work consistent with established renovation standards.
Ensure vacant apartments are always in a state of “rent-readiness”, clean and fully prepared for move-in.
Maintain all building inventories and logs and complete all required checks.
Ensure building preventative maintenance is scheduled and completed.
Keep the building common areas and grounds clean and free of litter and debris.
Ensure lawns are well-trimmed and flower beds well maintained.
Ensure drives and walkways are clear of snow and ice in winter.
Maintain par stock maintenance supplies and complete regular inventories; order supplies as necessary.
Report any building or apartment concerns or deficiencies promptly to the Senior Property Manager.
Be accessible 24 hours a day, 7 days a week to provide essential service in emergency situations.
Be fully aware and cognizant of fire and life safety procedures and execute them in the event of any emergency.

Requirements

A passion for excellence in customer service delivery.
Good written and oral communication skills.
Strong interpersonal skills.
Detail-oriented with the ability to resolve problems using facts, sound reasoning, and common sense.
Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
Ability to lift, push, and pull heavy objects, including garbage bins, furniture, and appliances.

Benefits

Competitive Total Rewards Packages
Comprehensive Benefits Plan including Medical, Dental, and Vision Care
Vacation Policy based on Length of Service
Centurion Learning Academy
Opportunities for Growth
Education Reimbursement Policy
Mentoring Program
Employee Referral Program
Discounted Gym Membership
Company-wide Internal Communication Platforms
Employee Volunteer Opportunities
Social Gatherings
Employee Innovation Program
Corporate Discount Card

About the Company

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries.
Centurion provides quality investments and housing for all its clients.
The experienced team is comprised of more than 430 Employees.
Centurion has been successful since 2003.
Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States.
The company's goal has been to provide Residents and their families with clean, safe, and comfortable homes.
The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.
Centurion's mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager.
The company aims to capitalize on opportunities in new and interesting investment strategies that meet its mission to Investors.
Centurion embraces change, experimentation, innovation, and learning from failure to make continual improvements that drive success and keep the company ahead of its competitors.
Centurion's core values are Respect, Integrity, Simplicity, and Excellence (RISE).
Centurion provides an inclusive environment where all employees are valued and supported.
The company has developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth.

Equal Opportunity

Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested.