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About the Role
As a Retail Consultant, you will embody Aesop's desire to engage, listen, and guide customers to relevant products. You will welcome customers into our spaces and deepen their product experience through intentional interactions. By demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to overall commercial success.
Responsibilities
- Embody Aesop's desire to engage, listen, and guide customers to relevant products.
- Welcome customers into our spaces and deepen their product experience through intentional interactions.
- Deliver an exceptional, inclusive customer experience that contributes to overall commercial success by demonstrating products that address customer needs.
Requirements
- Experience operating within a customer service role or environment.
- Effective selling skills and the ability to drive commercial outcomes.
- History of successfully participating in and contributing to a team.
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.
- Strong communication and problem-solving skills.
- Flexible availability.
Skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
Location
- On-site
Work Type
- Part Time
- 24 hours per week
- On-site
Salary/Compensations
- Competitive bonus opportunity based on personal performance
- Commission opportunity based on Store performance
Benefits
- Up to 50% product discount
- Bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options
- Paid volunteering allowance
- In-house Product and Core skills training
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes
- Complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
About the Company
- For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which employees are supported and encouraged to thrive.
- As a global retail organisation, Aesop offers professional development and advancement opportunities to complement career goals and aspirations.
- Aesop's approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses.
- Aesop aims to strike the right balance between people, planet and profit, actively reducing its footprint on the planet.
- Aesop is a certified B Corp.
- Aesop is committed to building a more sustainable and inclusive society.
- Aesop takes a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.
- Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded.
- Aesop is committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation.
- Aesop actively encourages everyone to consider becoming a part of its journey.
Equal Opportunity
- Aesop is committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation.
- Aesop actively encourages everyone to consider becoming a part of our journey.