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About the Role

This role owns claims end-to-end, partners with top-tier legal counsel, and plays a critical role in driving claim strategy, financial outcomes, and customer experience. Make an impact with our Complex Casualty Claims team where we don’t just manage claims, we solve problems that protect our customers, our reputation, and our business.

Responsibilities

Independently manage a portfolio of complex, high-exposure CGL claims, including litigated matters across multiple jurisdictions (premises liability, operations, and product liability claims)
Conduct thorough investigations and timely coverage analysis, applying policy language to facts to inform strategy and stakeholder communication
Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims
Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves throughout the claim lifecycle
Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
Negotiate and resolve high-severity claims, leveraging advanced technical expertise to achieve fair, timely and cost-effective outcomes
Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
Maintain compliant, well-documented claim files
Communicate clearly and timely to all parties (insureds, brokers, and stakeholders) throughout the process
Serve as a technical resource and mentor to develop and strengthen capabilities of the broader claims organization

Requirements

5–10+ years of casualty claims experience with an insurance carrier, including complex, high-severity and litigated CGL claims
Experience handling claims with significant exposure ($250K–$1M+)
Proven ability to lead litigation strategy and negotiate high-value settlements
Advanced knowledge of coverage interpretation and multi-jurisdictional legal frameworks
Strong financial acumen, including reserving, expense management, and indemnity control
Ability to make independent decisions and exercise high authority levels on complex claims
Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions
Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust and gain alignment on outcomes
Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges
Active adjuster licenses or ability to obtain

Skills

Analytical Reasoning
Planning & Execution
Customer Centricity
Persuasion & Influence
Digital Fluency
Professional Insurance Acumen

Location

Remote
Hybrid

Work Type

Full-time
Exempt
Remote
Hybrid

Experience Level

Senior

Education Level

Bachelor's degree or equivalent experience
Industry designations (CPCU, AIC, SCLA) or JD are a plus

Salary/Compensations

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Benefits

Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)

About the Company

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most.
We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Equal Opportunity

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.