Guest Service Agent (Temporary) - Millennium Hilton New York One UN Plaza
Waldorf Astoria Kuwait · NY, US
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About the Role
As a Guest Service Agent, you’ll ensure a seamless check-in and check-out process, spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Requirements
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Dedicated caregiving concierge services
- Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Free counseling and support through our Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Variety of health plans that keep you and your family covered
- Retirement plans
About the Company
- Hilton's core values define what it takes to succeed here and guide the qualities we look for in every team member.
- Hilton doesn’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
- Come for the job, stay for the career—and help us make every stay a little more magical.
- Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.