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About the Role
The IT End User Services provides support through phone calls and face-to-face interactions, resolving level 1 tickets and traveling to worksites as necessary.
Responsibilities
- Resolves or escalates Tier 1 help desk tickets.
- Follows up on outstanding tickets to ensure timely resolution.
- Creates accounts and configures hardware including installation of software, imaging computers, upgrading and replacing hardware and software.
- Supports audio and video equipment in conference rooms.
- Maintains internal assets to ensure accurate inventory records.
- Communicates both verbally and in writing in a professional and respectful manner.
- Collaborates with others.
- Delivers exceptional customer service.
- Performs other duties as assigned.
Requirements
- Experience in Windows 10, Mac OS X and Office 365.
- Experience in Active Directory maintenance, PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
- Experience in Client PC connectivity – ethernet, TCP/IP and VPN, RDP.
- Experience with antivirus security products.
- Excellent oral and written communication skills.
- Ability to work evenings and weekends as needed.
- Possession of a Texas Driver’s License, liability insurance, a vehicle in good working condition and a clean driving record.
Skills
- Windows 10
- Mac OS X
- Office 365
- Active Directory
- PC hardware
- Printers
- Scanners
- Computer peripherals
- Mobile devices (iOS, Android)
- Client PC connectivity
- Ethernet
- TCP/IP
- VPN
- RDP
- Antivirus security products
- Oral communication
- Written communication
Work Type
- Full-time
Education Level
- A+ Certification preferred
About the Company
- Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.