Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this FT Relief Surv Shift Manager-GCT role.

Rezi rewrites your resume against Great Canadian Entertainment's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the FT Relief Surv Shift Manager-GCT posting at Great Canadian Entertainment — free, in seconds.

About the Role

This position is responsible for daily ongoing monitoring and observation of Casino operations, ensuring the security and integrity of Casino assets, staff, and guests. The ideal candidate is an energetic professional with proven knowledge, skills, and abilities. As a Relief Surveillance Shift Manager, you will pay attention to detail and show sound observation skills critical for reviews, reports, and logs that may be used as evidence. You will ensure adherence to company policies and procedures, motivate and lead by example, and support a learning environment while establishing a safe and welcoming workplace.

Responsibilities

Supervise, manage, and delegate Surveillance Operators' daily tasks and duties.
Maintain awareness of all gaming operations at all times.
Communicate effectively and interact with internal and external customers, delivering exceptional customer service.
Safeguard confidential information and prevent its improper disclosure or use.
Investigate, report, and document all irregular, unusual, suspicious, or illegal activities.
Maintain and verify logs, enter information into trackers and timesheets, and prepare and verify departmental reports.
Monitor, document, and report violations, unauthorized access, large cash/cash equivalent transactions, trespassed and self-excluded guests.
Store records securely for evidence purposes.
Monitor and report on the conditions of Surveillance facilities and equipment.
Perform preventative maintenance on equipment as required.
Provide training and coaching to all new team members.
Assist the management team with projects as needed.
Ensure health and safety directives and other statutory regulations are followed.
Ensure compliance with Alcohol and Gaming Commission regulations and applicable laws, policies, and procedures.
Perform other duties as assigned.

Requirements

Must be reliable, diligent, and maintain a high level of integrity.
Knowledge of Table Games is required.
Ability to work all shifts, including evenings, weekends, and holidays.
Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
The ability to obtain registration as a category 1 Gaming Assistant (license) with the Alcohol and Gaming Commission of Ontario.
Ability to successfully obtain a Category 1 Gaming License with the Alcohol and Gaming Commission of Ontario.

Skills

Strong leadership skills
Analytical skills
Observational skills
Organizational skills
Interpersonal skills
Exceptional verbal communication skills
Exceptional written communication skills
Proactive skills
Solution-oriented skills
Strong problem-solving skills
Conflict resolution skills
Knowledge of computer applications (MS Word, Excel, Access, PowerPoint)
Knowledge of gaming industry (asset)

Location

Casino operations

Work Type

Flexible schedule
Non-traditional work hours
Evening shifts
Weekend shifts

Experience Level

Minimum of 1 or more years of Surveillance/Security related fields or gaming related positions
Preference to Supervisory experience of 1 or more years
Previous Supervisory experience in Surveillance is an asset

Education Level

Secondary School diploma
Preference to graduates with a post-secondary education in Law and Security or Criminology

Salary/Compensations

Minimum Rate (CAD $): 30.25
Job Rate (CAD $): 34.80
Maximum Rate (CAD $): 34.80

About the Company

Supports Great Canadian's learning environment.