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About the Role
The Food and Beverage Supervisor is responsible for overseeing Bartenders, Servers, Porters, Hosts and Hostesses, ensuring the efficient running of the department in accordance with all applicable policies, procedures, rules, regulations and standards.
Responsibilities
- Display excellent internal and external customer service skills at all times.
- Ensure safe and responsible service of all food and beverage products.
- Ensure employees adhere to company policies and procedures.
- Supervise employees positively, reflecting strong leadership qualities.
- Assign tasks and duties to appropriate employees.
- Conduct performance evaluations and coaching for employees.
- Maintain payroll systems, including authorizing shifts, calculating timesheets, and managing attendance.
- Ensure compliance with cash system policies and procedures.
- Complete daily reports and documents.
- Handle customer concerns and complaints promptly and respectfully.
- Provide training and development opportunities to staff.
- Ensure compliance with company health and safety policies and the Occupational Health and Safety Act.
- Maintain a safe environment for employees and report health and safety contraventions immediately.
- Perform other duties as assigned by the Food and Beverage Manager.
Requirements
- Minimum 3 years of practical front-of-house Food and Beverage experience in a high-volume multi-unit establishment or Casino.
- Minimum 1 year of previous Supervisory/Managerial experience.
- Must have recognized Provincial training in Smart Serve and Responsible Alcohol Management.
- Fully knowledgeable and maintain complete knowledge and comply with AGCO, OLG, LLBO, and GBH policies and procedures, rules and regulations and Collective Agreement.
- Computer experience required in Excel, MSWord and P.O.S. System.
- Ability to work independently under pressure in a fast-paced work environment.
- Ability to prioritize and possess excellent time management and organizational skills.
- Able to maintain a positive working relationship with fellow employees and management as part of a team.
- Ability to follow and comply with company and departmental policies and procedures.
- Ability to perform tasks and duties effectively and safely within prescribed time limits.
- Ability to successfully pass a criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO).
Skills
- Proven knowledge of food & wine.
- Smart Serve Certified
- WHMIS Certified
- Food Safety Training
- Customer Service oriented background
- Excellent people skills
- Knowledge of Silverware (point of sale system)
- Knowledge of Optimum (inventory management system)
- Effective leadership skills
- Oral communication skills
- Written communication skills
- Competence and professionalism
- Excellent customer service skills
Work Type
- Full-time
Experience Level
- Minimum 3 years practical front of the house Food and Beverage experience
- Minimum 1 year previous Supervisory/Managerial experience
Education Level
- Post-Secondary Food Service and Hospitality Education diploma preferred
- Hotel, Restaurant or Food Service and Hospitality education or specific training
Salary/Compensations
- Minimum Rate (CAD $) 26.25
- Job Rate (CAD $) 30.30
- Maximum Rate (CAD $) 30.30