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About the Role

This internship offers the opportunity to help design and build Lyft's internal content system, focusing on information architecture. Interns will also embed with design teams to partner on product development across the Lyft community, collaborating with various professionals to create impactful experiences.

Responsibilities

Support the content system by establishing and translating information architecture for content management.
Assist teams in revising existing systems and processes, such as publishing workflows, to align with new information architecture.
Contribute to product strategy and vision through content, acting as a content designer and learning experience designer.
Transform complex concepts into clear in-product copy (UI, notifications, errors) and learning materials.
Collaborate with designers, content creators, researchers, engineers, marketers, data scientists, product managers, and other stakeholders.
Translate concepts across UI, learning center, and knowledge base into connected content objects.
Manage multiple projects and competing priorities effectively.
Maintain, evolve, and champion the Lyft brand voice and style.

Requirements

Currently pursuing a Bachelors, Masters or PhD degree in a writing or UX-adjacent field from a Canadian university, with a graduation date between December 2027 and Summer 2028.
Available for an internship in Toronto during Summer 2027.
A portfolio must be submitted with the application, including at least 3 samples/case studies demonstrating UX writing, information architecture, or education design.

Skills

Excellent writing skills, preferably demonstrated in UX writing, information architecture, or education design.
A systems mindset that considers the holistic information experience.
Ability to understand and discuss strategy, metrics, and results.
A collaborative, proactive mindset.
Experience with design tools (Figma) is a plus.
Experience with content management systems (Ditto, Contentful, etc.) is a plus.
Knowledge of accessibility best practices is a plus.

Location

Toronto

Work Type

Hybrid
In-office

Experience Level

Internship

Education Level

Bachelors, Masters or PhD degree

Salary/Compensations

CAD $40 - CAD $46 per hour

Benefits

Guided mentorship from tenured content designers and learning experience designers.
Hands-on experience designing products with a full-stack tech team.
Opportunity to explore AI's role in supporting content creation.
Learning to solve product problems from the perspective of content design and learning design.
Mental health benefits.
2 days paid time off.
3 days sick time off.
Subsidized commuter benefits.
Lyft ride credits.

About the Company

Lyft's purpose is to serve and connect, fostering a work environment where all team members belong and thrive.
Content Systems is central to Lyft's language ecosystem, comprising Content Design and Learning Experience Design.
The team creates and owns language for Lyft's in-app experiences to help customers succeed on the platform.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture.

Equal Opportunity

Lyft is committed to creating an inclusive workforce that fosters belonging.
Lyft believes that every person has a right to equal employment opportunities without discrimination based on protected characteristics.
Lyft strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.