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About the Role

This role supports customers in preparing for and advancing in careers within sustainable, high-growth, high-demand industries. You will deliver comprehensive workforce solutions, working one-on-one with customers to help them find and retain employment.

Responsibilities

Support customers for job placement or job retention.
Place work-ready customers into employment and ensure they retain employment.
Work one-on-one with customers to help them carry out a successful job search, gain employment, and be retained for one year.
Conduct workshops for employed customers to support and reinforce job retention skills.
Review assessment documents and incorporate customer input into vocational and employment goals.
Provide case management, coaching, and counseling related to customer pursuit of activities and goals.
Conduct outreach to ensure customers remain engaged with assigned work activities.
Coordinate with other service providers to ensure customers receive needed support.
Partner with Business Services Coordinators and refer clients to open positions.
Receive and use daily feedback to improve performance.
Understand and follow all HRA policies and procedures.
Use standard forms and online processes to conduct and document work activities.
Perform additional duties to help clients achieve employment goals.
Perform other duties as assigned.

Requirements

Bachelor's Degree or higher in social services or a related field (e.g., psychology, vocational rehabilitation, occupational rehabilitation) and four years of direct customer service experience providing case management in a clinical or social service environment, or an equivalent combination of education and experience.
Experience in a fast-paced, team environment that is performance-driven.
Exceptional customer service and engagement skills.
Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable.
Experience in assessing the need for and making reasonable accommodations for customers.
Knowledge of laws and regulatory requirements related to program responsibilities.
Ability to use various electronic systems to carry out duties and responsibilities.

Skills

Motivational interviewing
Care management techniques
Organizational skills
Attention to detail

Location

Work Type

Full-time

Experience Level

4 years direct customer service experience providing case management

Education Level

Bachelor's Degree or higher in social services or a related field

Salary/Compensations

$23.77 - $25.35 per hour

About the Company

Equus Workforce Solutions is a leading provider of workforce development services in North America.
We are dedicated and passionate about putting industry best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs.
You can expect to make a lasting impact on the lives of others.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.
At Equus we are strengthened by diversity.
We are committed to providing a work environment in which everyone is included, treated fairly and with respect.
Equus Workforce Solutions is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.