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About the Role
Penn Power Systems is seeking an experienced Service Technician Manager to lead our team of power generation service technicians. This role is responsible for driving day-to-day service operations, coordinating workflow and scheduling, developing technicians, and ensuring safe, high-quality service for our customers. The ideal candidate brings strong technical knowledge of generators and power generation equipment along with proven leadership experience. You’ll serve as a technical resource for the team while improving service efficiency, technician performance, and the overall customer experience. Join our team and be part of a company that values innovation, professional growth, and a commitment to delivering reliable power solutions.
Responsibilities
- Lead and develop the service technician team, providing day-to-day leadership, coaching, technical guidance, and performance feedback.
- Manage daily service operations, overseeing technician workload, scheduling, and field service activities.
- Coordinate and prioritize service work, balancing scheduled maintenance, repairs, and emergency needs.
- Provide technical leadership, serving as a resource for technicians diagnosing complex issues.
- Drive quality and productivity by monitoring service performance and identifying process improvement opportunities.
- Support technician development by identifying training needs and reinforcing technical standards.
- Champion a strong safety culture, ensuring adherence to safety policies and procedures.
- Maintain accurate service documentation, including work orders and service records.
- Manage tools and service resources to ensure technicians have necessary equipment.
- Deliver an excellent customer experience by communicating service status and resolving concerns.
Requirements
- Proven experience in generator maintenance, repair, power generation, or a related technical service environment.
- Previous experience leading, supervising, or developing technicians in a field service or service operations environment.
- Strong diagnostic and troubleshooting skills with knowledge of electrical and mechanical systems associated with generator equipment.
- Ability to read and interpret technical manuals, electrical schematics, wiring diagrams, and equipment specifications.
- Strong organizational and decision-making skills with the ability to manage multiple technicians, service priorities, and customer needs simultaneously.
- Effective communication and interpersonal skills.
- Strong customer-service mindset.
- Demonstrated commitment to workplace safety, regulatory compliance, and established service procedures.
- Ability to work effectively in a fast-paced service environment where schedules and priorities may change.
Skills
- Generator maintenance
- Generator repair
- Power generation
- Technical service
- Leadership
- Supervision
- Technician development
- Field service operations
- Diagnostic skills
- Troubleshooting skills
- Electrical systems
- Mechanical systems
- Reading technical manuals
- Interpreting electrical schematics
- Interpreting wiring diagrams
- Organizational skills
- Decision-making skills
- Communication skills
- Interpersonal skills
- Customer service
- Workplace safety
- Regulatory compliance
- Service procedures
Experience Level
- Experienced
Salary/Compensations
- Up to $85K/year
Benefits
- Competitive compensation
- Ongoing training
- Collaborative work environment
About the Company
- Penn Power Systems is seeking an experienced Service Technician Manager to lead our team of power generation service technicians.
- Join our team and be part of a company that values innovation, professional growth, and a commitment to delivering reliable power solutions.
Equal Opportunity
- An Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
- Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans.
- We make reasonable accommodation for individuals with disabilities to apply for employment.
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.