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About the Role

Allied Universal is hiring a Full Time Security Assistant Account Manager at a Tech Campus in Austin, TX. This role is responsible for assisting the Account Manager with all supervisory, training, and operations functions at the assigned post in accordance with post orders and client instructions.

Responsibilities

Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
Assigns work tasks to Security Professionals and directs their work throughout the day.
Supervises, motivates, coaches, and trains Security Professionals.
Evaluates the work performance of Security Professionals and makes recommendations regarding assignments.
Ensures that the Post Order manual and all other post and training information is properly maintained and updated.
Ensures the post is properly maintained, cleaned, and organized.
Assists the Account Manager in conducting interviews and evaluating new employees.
Conducts on-the-job training of new employees assigned to post, or when changes to post orders are made.
Oversees all reports, logs, and pass downs generated by and for the Security Department.
Distributes communications and other information to Security Professionals at post as directed.
Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site.
May generate work orders and attached paperwork for extra security coverage requests.
Responds to minor incidents, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
Identifies personnel problems occurring at posts and forwards issues to Account Manager or Field Supervisor as appropriate.
May be responsible for writing a report of the situation or assisting with an investigation.
Makes recommendations for counseling and/or disciplinary action, including termination.
May be responsible for administering counseling or disciplinary actions at the specific direction of Account Manager with prior approval.
Responds to client or site emergencies as they arise.
Ensures appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager during emergencies.
Maintains positive client/security relationships through frequent tenant/client contact and support.
May occasionally perform Security Professional type job duties on an as-needed basis by standing post, not to exceed 50% of time in any given workweek.

Requirements

Minimum high school diploma or equivalent.
Minimum three (3) – five (5) years of professional-level experience required.
Prior experience in the security industry, law enforcement and/or military required.
Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
Must maintain current active status of Guard License at all times and carry the license while on duty.
Must possess a valid Driver’s License with at least one year of driving experience.
Must have a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months).
Must have a minimum level of insurance as required by Company policy.
Must have the ability to safely operate a vehicle.
Energetic and focused personality with a demonstrated ability to take initiative.
Ability to successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Demonstration of strong customer service orientation required.
Ability to effectively resolve client issues in a professional and service-focused manner.
Ability to de-escalate situations before they become hostile or unpleasant required.
Professional, articulate and able to use good independent judgment and discretion.
Ability to train and coach others.
Ability to effectively enforce post orders, security standards and company policies equitably and consistently.
Outstanding verbal and written communication skills required.
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
Must be available to work outside normal shift schedule on an as-needed basis.
Must be accessible by phone or pager 24/7 for emergency response.
Security Management Experience preferred.
Strong Computer / Technology Experience.
Active TX Guard Card required.
Valid Driver's License +1 year; clean.

Skills

Supervisory skills
Training and coaching
Operations management
Customer service
Communication skills
Problem-solving
Conflict resolution
Report writing
Microsoft Office software
Email

Location

Austin, TX

Work Type

Full Time
Onsite

Experience Level

3-5 years professional experience
Security industry experience
Law enforcement experience
Military experience

Education Level

High school diploma or equivalent
College education or business classes (preferred)

Salary/Compensations

$60,320.00 / yr

Benefits

Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

About the Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.