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About the Role
The Director, SME PMO & Strategic Execution will serve as the operational backbone of Mastercard's global SME business, driving cross-functional execution, governance, and accountability. This role is responsible for translating priorities into coordinated action and measurable outcomes, acting as a trusted advisor and chief integrator to keep strategic initiatives on track.
Responsibilities
- Establish and lead cross-functional execution of enterprise SME priorities, ensuring alignment across key stakeholder groups.
- Establish governance, operating rhythms, and performance management processes that drive accountability and business impact.
- Ensure resources, investments, and executive attention remain focused on the highest-value opportunities.
- Foster a culture of collaboration across regions, business units, and functions.
- Continuously monitor progress, identify opportunities, and lead corrective actions to maximize impact.
- Measure and communicate progress against strategic objectives and key business outcomes.
- Support planning for high-impact customer, partner, and industry engagements that strengthen Mastercard's position in the SME ecosystem.
- Ensure successful activation and localization of growth initiatives in partnership with regional and market teams.
- Partner with Product, Regional, Services, Public Sector, and Corporate Strategy teams to align enterprise priorities and growth initiatives.
Requirements
- Proven experience leading growth, business transformation, consulting, or business operations functions.
- Exceptional ability to influence senior executives and drive alignment across a highly matrixed global organization.
- Experience building scalable operating models, governance structures, and organizational capabilities.
- Strong commercial acumen with a relentless focus on driving measurable business outcomes.
- Exceptional communication, executive presence, and stakeholder management skills.
- Comfortable operating in ambiguity and leading through change with speed, accountability, and resilience.
- Courage to challenge the status quo, proactive (versus reactive), and have a strong sense of humor.
- Responsible for information security and must abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills
- Program management
- Stakeholder leadership
- Business acumen
- Organizational effectiveness
- Growth acceleration
Location
- Toronto, Canada
Work Type
- Full-time
Experience Level
- Director
Salary/Compensations
- $138,000 - $221,000 CAD
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.