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About the Role
Responsible for asset protection, theft, and fraud. Leads and executes theft mitigation strategy designed to reduce theft and fraud incidents. Creates and maintains a safe club environment through theft deterrence, member engagement, and physical security standards. Supports Front End Manager with training and development of Member Experience Ambassadors. Partners with RAPM and Home Office on 3rd party guard deployment. Monitors and executes all company asset protection programs.
Responsibilities
- Develops and teaches company asset protection programs and initiatives.
- Investigates results from inventory count program to identify theft activity.
- Executes Asset Protection Routines as outlined in the Asset Protection Supervisor Calendar pertaining to theft and fraud.
- Executes merchandise protection standards focused on current club theft trends.
- Partners with RAPM and investigates internal and external theft, fraud, and organized retail crime cases.
- Assists RAPM in deployment of 3rd Party Guards.
- Acts as liaison between club leadership and local police department and community.
- Communicates results of investigations and provides updates to leadership based upon facts of each case.
- Conducts weekly CCTV review per the Asset Protection calendar.
- Completes weekly data entry of inventory recoveries per the Asset Protection calendar.
- Manages, reviews, and resolves losses identified through exception-based reporting and cash variances.
- Maintains all club policies and procedures.
- Teaches, coaches, and leads through the club level training process.
- Supports team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
- Drives a culture of development, strategic thinking and acting, ethical decision making and engagement.
- Leads with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensures a safe and positive environment and experience for the team members.
- Embraces inclusion and diversity, by working together with collaboration and respect.
- Acknowledges team member success, works as a team to achieve goals, identifies and retains top talent.
- Guarantees service excellence through all points of contact.
- Sets service standard expectations for all team members.
- Provides team support and empowerment to resolve every member concern.
- Ensures a safe and positive environment and experience for the members.
- Leads teams to deliver GOLD club standards daily.
- Maintains company merchandise protection program.
- Monitors lockup cage ensuring it is clean and organized daily.
- Ensures Member Experience Ambassadors are trained and knowledgeable in recent theft trends.
- Acquires a deep knowledge of key metrics and reporting for total club and department performance.
- Drives performance and profitability by using reporting to identify theft trends and areas of opportunity.
- Identifies theft activity and develops a plan to mitigate before it negatively impacts the club.
- Communicates a simple message to the team on the connection between consistent operational performance and achieving club financial targets.
Requirements
- High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
- Prior Law Enforcement, asset protection, safety, and/or inventory control experience required.
- Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
- Forklift experience preferred.
- Open shift availability required.
- At least 18 years of age.
Skills
- Asset protection
- Theft mitigation
- Fraud prevention
- Theft deterrence
- Member engagement
- Physical security
- Training and development
- 3rd party guard deployment
- Merchandise protection
- Inventory control
- Law enforcement
- Safety
- Leadership
- Supervision
- Communication
- Strategic thinking
- Decision-making
- Business acumen
- Team building
- Collaboration
- Ethical decision making
- Service excellence
- CCTV review
- Data entry
- Exception-based reporting
- Cash variance resolution
- Familiarity with AI tools, including ChatGPT
Location
- Club location
Work Type
- Full-time
Experience Level
- Management experience preferred
- Prior Law Enforcement, asset protection, safety, and/or inventory control experience required
- Demonstrated leadership capabilities
Education Level
- High school diploma
- College degree
Salary/Compensations
- $30.00 - $36.00
Benefits
- Weekly Pay
- Free BJ’s Memberships
- Generous Paid Time Off
- Flexible and Affordable Health Benefits
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan
About the Company
- BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
- Our team members are at the heart of everything we do.
- We offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.