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About the Role
The Settlement Administrator will aid, support, and help coordinate the functions and interactions of the Settlements Team while providing the best customer service possible.
Responsibilities
- Use analytical and investigation skills to resolve customer inquiries.
- Respond to telephone and electronic inquiries in a courteous and professional manner.
- Process bank traces, chargebacks, and reversals using various 3rd party interfaces.
- Investigate discrepancies and issue adjustments.
- Assist in month-end activities including preparation and delivery of statements, billing, and making accounting entries.
- Safeguard the company's interests by complying with Payment Card Industry (PCI) and Interac regulations.
- Follow established work priorities, ensuring deadlines are met and procedures are followed.
- Perform general clerical duties.
- Assist with special projects as they arise.
Requirements
- A college diploma is required with some related experience.
- Preference for candidates with experience in a fast-paced customer-oriented business, preferably dealing with financial transactional debit and/or credit processing.
- Exceptional organizational skills with demonstrated attention to detail.
- Established ability to exercise absolute discretion and maintain confidentiality.
- Highly motivated and able to work well both independently and as part of a team.
- Ability to work in a high-pressure, fast-paced environment.
- Confident and versatile, with the ability to multi-task and prioritize work.
- Strong time management skills.
- A desire to succeed and eagerness to learn new skills.
- Basic Excel skill is a must, preferably Intermediate to advanced skill.
- Excellent communication and interpersonal skills.
- A background in customer support would be beneficial.
Skills
- Communication
- Customer Service
- Teamwork
- Self-motivated
- Integrity
- Analytical skills
- Investigation skills
- Excel (Basic to Advanced)
Location
- Remote
Work Type
- Full-time
Experience Level
- Some related experience
Education Level
- College diploma
Salary/Compensations
- Base salary range listed is based on market indicators; offer will consider experience, qualifications, skills, and training.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Individual growth plans
- Community sharing
- Collaboration
- Employee Assistance Program (EAP)
- Training
- Product knowledge demos
- Tiered-lever skill building
- Development workshops
- Teambuilding exercises
- Webinars
About the Company
- NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry.
- NRT's solutions encompass secure payment systems, AML compliance and reporting tools, credit information and electronic marker services, table game platforms, financial and marketing kiosks, and digital gamification and mobile experiences.
- NRT has acquired JOINGO®, a revolutionary resort app engagement platform.
- NRT's strategic partnerships have resulted in a convenient, reliable, and secure omni-channel payment ecosystem.
- NRT's solutions are used by casinos, race and sports operators, lotteries, banks, and retailers globally.
- NRT believes in the value of connection and community, fostering a diverse culture that encourages individual development.
- Visit www.nrttech.com to learn more.
Equal Opportunity
- NRT is an equal opportunity employer.
- NRT does not use AI within its hiring process in most cases; advanced notice will be provided if AI is utilized.
- NRT recruits and selects applicants based solely on qualifications, emphasizing the selection of the best-qualified person.
- NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
- NRT welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates participating in all aspects of the selection process.