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About the Role
Join the Gatestone Team for a rewarding and dynamic career! As an Information Officer, you will deliver a first-class caller experience as a representative of the Federal Government of Canada, providing information on government programs, services, and initiatives, and guiding Canadians on how to access them.
Responsibilities
- Answer inbound telephone enquiries on federal programs and services.
- Deliver a first class caller experience as a representative of the federal government.
- Educate callers about federal programs and services available to them.
- Keep up to date on the information in the database.
- Develop knowledge of the Canadian government and its structure.
- Attend meetings on procedures and other work related subjects.
Requirements
- Customer centric, putting customers first!
- Excellent communication skills in both English & French, verbal & written
- Solid listening skills
- Basic computer & search engine skills
- Positive attitude and professional work ethic
- Multi-tasking is a huge plus!
- Ability to work in a team setting
Skills
- English
- French
- Verbal communication
- Written communication
- Listening
- Computer skills
- Search engine skills
- Positive attitude
- Professional work ethic
- Multi-tasking
- Teamwork
Location
- In-Office
Work Type
- On-site
- Full-time
Salary/Compensations
- $21.00 - $22.00
Benefits
- Hands-on training
- Real-time support
- Direct access to a team of passionate professionals
- Collaborative Environment
- Immediate Support
- Career Growth
- Engaging Culture
About the Company
- At Gatestone, we prioritize the customer experience, embodying it in everything we do.
- We are looking for motivated representatives ready to help Canadians from coast to coast.