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About the Role
This role is responsible for providing service on STC products at customer sites, handling post-installation problems on security systems and equipment, and performing special project work as needed.
Responsibilities
- Services intrusion, CCTV, and access control security systems.
- Performs scheduled, routine preventive maintenance on a variety of equipment/systems.
- Completes maintenance within assigned hours to reduce emergency calls and callbacks.
- Assists with the start-up of new equipment or system installation and adjusts as needed.
- May plan schedules, lay out basic electrical equipment installations, and assist with start-up and check-out of new systems.
- Presents a professional image in personal and vehicle appearance.
- Performs work assignments safely and within specified cost limits.
- Promotes, builds, and maintains good customer relations and assists with contract retention.
- Maintains company proprietary information and documentation.
- Keeps abreast of changes and new developments in products and technology.
- Attends and completes training programs as requested.
Requirements
- High School diploma or GED required.
- Vocational/Technical Degree in electrical, security, or computer systems preferred.
- Minimum of 1-2 years of experience installing and/or servicing Access Control and CCTV.
- CCure 900 Certification
- Lenel Certification
- Door Hardware troubleshooting
- Software House Controllers
- Automatic doors openers
- Video
- Victor/Video Edge Certification
- Camera Troubleshooting
- Media Converter Fiber/IP Technology
- Axis IP Camera
- Strong working knowledge of Windows Server and Client environments.
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
- Strong written and verbal communications skills.
- Working knowledge IP video and addressing.
- Excellent problem solving and analytical skills.
- Excellent time management skills.
- Positive attitude and strong work ethic.
- Ability to climb ladders that extend up to 24 ft. in height.
- Ability to carry items up to 75 pounds.
- Ability to work on-call on a rotational basis covering after hours & weekend emergency calls.
- A valid state driver’s license, without restrictions, is required.
Skills
- Access Control
- CCTV
- Intrusion Systems
- Preventive Maintenance
- Customer Relations
- Windows Server
- Microsoft Office
- IP Video
- Problem Solving
- Time Management
Location
- Client Site
Work Type
- Embedded at Client Site Monday-Wednesday- Friday
- Field Tuesday- Thursday
Experience Level
- 1-2 years
Education Level
- High School diploma or GED
- Vocational/Technical Degree
Salary/Compensations
- Highly competitive salary
Benefits
- Company training and industry leading certification program
- Company Vehicle
- Company Cell Phone
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more!
About the Company
- STC is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs.
- STC security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.
- We are a nationwide provider of security solutions.
- Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
Equal Opportunity
- an equal opportunity employer committed to a diverse workforce.