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About the Role
Start your career in Housing while gaining practical customer service experience and learning on the job. We’re looking for someone with good communication and people skills to join our Housing Repairs Contact Centre as a Customer Service Apprentice. You don’t need previous Housing or Contact Centre experience. What matters is that you enjoy helping people, can listen and communicate clearly, are comfortable using a computer and are willing to learn and develop.
Responsibilities
- Learn how to respond to enquiries by telephone, email, online, face-to-face and in writing.
- Understand customer needs, provide clear information, and record enquiries accurately.
- Keep customers updated and help resolve issues at the first point of contact.
- Learn when an enquiry needs to be passed to a colleague or another service.
- Work with colleagues, contractors and other Council services.
- Learn Housing repairs processes and systems.
- Take part in customer feedback and service improvement activity.
Requirements
- Ability to communicate clearly with different people.
- Ability to listen and respond with empathy and tact.
- Ability to record information accurately.
- Ability to work well with others.
- Ability to maintain confidentiality.
- Comfortable using a computer for email, word processing and databases.
- Willing to learn new systems and ways of working.
Skills
- Communication skills
- People skills
- Customer service
Location
- Croydon
Work Type
- Fixed Term
- Apprenticeship
- 36 hours per week
- 20% study time
Experience Level
- Apprenticeship
Salary/Compensations
- London Living Wage
Benefits
- Fantastic benefits
- Inclusive working environment
- Learning and career development
- Local Government Pension Scheme
- Family-friendly provisions
- 24/7 Employee Assistance Programme
About the Company
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- The Council balances its books, listens to residents, and delivers good sustainable services.
- Croydon is a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
- Croydon Council’s new ways of working.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- We guarantee an interview to disabled applicants who meet the minimum criteria for the role.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
- The Successful candidate will be subject to a DBS check, if the role requires one.