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About the Role
American Express Global Commercial Services (GCS) is seeking a strategic and execution-oriented leader to own and evolve the field collateral strategy for the US SME organization. This role will define the roadmap, lead development and optimization of collateral, and drive adoption to support business goals with compelling marketing. The position also involves leading operational processes and managing analysts, requiring close partnership with Product, Sales, Legal, and Compliance teams.
Responsibilities
- Own and evolve the field collateral strategy and roadmap, translating business and product priorities into impactful field marketing while leading the end-to-end development, governance, and execution of collateral in partnership with Sales, Product, Legal, and Compliance.
- Be the thought leader and strategist for field collateral related to all Amex product launches and refreshes including B2B products and solutions.
- Drive adoption and measurable business impact of field collateral by expanding usage across target audiences and evolving performance measurement beyond asset utilization to inform future investment and optimization.
- Manage external agency partners to deliver high-quality, compliant field marketing materials that align with business objectives, brand standards, and regulatory requirements.
- Lead cross-functional execution by managing timelines, dependencies, approvals, risks, and executive communications to ensure timely delivery, informed decision-making, and visibility into key milestones.
- Lead and develop a Sr. Analyst and Marketing Operations Analyst, providing direction on execution, prioritization, and deployment of updates and enhancements. Ensure 100% availability of the asset within the Field Resource Center.
- Serve as Collateral SME across the broader GLAMM organization to share best practices and processes for effective field collateral development.
- Lead and continuously enhance operational governance processes for MCM, including record retention, standard operating procedures, control updates, implementation of new operational workflows, and other risk management initiatives that strengthen the organization's control environment and risk culture.
Requirements
- 5+ years of relevant experience
- Strong project management skills and great attention to detail, with the ability to independently move multiple projects forward in parallel
- Natural collaborator and excellent influencer who enjoys working with and through others to drive success across multiple business units and stakeholders
- Excellent communication skills, with ability to communicate through various written mediums, presentations, training sessions, etc.
- Strong executive presence and the ability to communicate effectively will all levels of management
- Known for exhibiting strong growth mindset, being proactive and comfortable acting with autonomy
- Team player with a willingness to have fun
- Significant marketing strategy, content development and partnership management experience.
- Proven analytical and strategic thinking skills as it relates to content development
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Skills
- Marketing strategy
- Content development
- Partnership management
- Analytical thinking
- Strategic thinking
Location
- United States
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- 5+ years of relevant experience
- People Leadership experience is a plus
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- American Express Global Commercial Services (GCS) is the leading provider of payments for corporations and businesses of all sizes globally.
- The US SME (Small and Middle Enterprises) segment represents a significant growth opportunity and a key area of strategic focus.
- The US SME Managed Customer Marketing team deepens relationships with prospects and existing customers by offering powerful backing and financial support to Small & Middle Market businesses.
- At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Equal Opportunity
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
- US Job Seekers - Click to view the “Know Your Rights poster.