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About the Role
As an Assistant Manager, you will enable operational and sales excellence, ensuring exceptional customer and associate experiences. You will build relationships, drive business growth, and create a high-performance, customer-first environment through leading by example and effective coaching. Responsibilities include hiring, onboarding, training, and developing the team with a focus on empowerment and growth.
Responsibilities
- Lead and coach the team to provide exceptional customer service, engage with customers, offer tailored products and services, and handle escalated customer situations.
- Provide leadership and guidance to ensure a seamless customer experience focused on longer-term partnerships, especially with business customers.
- Drive an inspired and recognition approach through the team to enable strong sales-focused partnerships with customers.
- Create an environment where all Sales Associates can be their best for customers.
- Utilize sales and metrics reports to create action plans and achieve business results.
- Attract, train, develop, and engage associates.
- Provide clear and regular coaching and feedback for continuous improvement and career-centered development.
- Manage performance appraisals and career action plans.
- Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures.
- Manage inventory, merchandising, and brand standards.
- Maintain daily communication with the team.
- Ensure consistency and execution of all sales and customer engagement tools.
Requirements
- 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
- Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
- Excellent communication and interpersonal skills; people are inspired by your communication skills.
- Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Skills
- Customer service
- Sales leadership
- Team development
- Coaching
- Communication
- Interpersonal skills
- Prioritization
- Organization
- Multi-tasking
Location
- Remote
Work Type
- Full-time
Experience Level
- Management
Benefits
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- PTO and Personal Days
- Performance bonuses
- Learning & Development programs
About the Company
- At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live.
- As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day.
- We’re looking for curious, approachable, and passionate individuals who love finding solutions.
Equal Opportunity
- We are building an inclusive and diverse team
- Staples Canada is continuously working towards creating an inclusive and diverse work environment.
- We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.
- If you have a disability or special need that requires accommodation, please let us know.