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About the Role
We are looking for a technically skilled, customer-focused manager to lead a team of Support Engineers. You will be responsible for hiring, developing, and mentoring team members, delivering against key performance metrics, and leading process improvements for customer and partner growth, retention, and excellence. You should be comfortable in a fast-paced environment and encourage the team to innovate.
Responsibilities
- Become a product expert and stay technically close to complex and critical customer escalations.
- Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.
- Hire, develop and train a strong team of Support Engineers on an ongoing basis.
- Own strategic areas of the Support organization end to end, from strategy through measurable outcomes.
- Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes.
- Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution.
- Continuously refine processes to optimize efficiency, elevating customer support operations.
- Uncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes.
- Develop a reputation for excellence, high credibility and integrity with peers across the org.
Requirements
- 5+ years of industry experience supporting data platforms in an enterprise environment.
- 2+ years in a people management role.
- Computer Science fundamentals.
- Strong domain expertise in databases and business intelligence.
- Comfortable with CDW environment/concepts.
- Proficient in SQL and data modeling concepts.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Curious, love to learn and to dig into new technologies and can pick them up quickly.
- Excellent verbal and written communication skills.
Skills
- SQL
- Data modeling concepts
- Snowflake
- Redshift
- BigQuery
- GCP
- AWS
Location
- SF
- NYC
- London
- Sydney
Work Type
- Onsite
- Full-time
Experience Level
- 5+ years of industry experience
- 2+ years in a people management role
Education Level
- U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.
Salary/Compensations
- $140k - $170k annually
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
About the Company
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
- Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance.
- Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
- Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
- Sigma announced its $80M in Series E financing in May 2026.
- This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Equal Opportunity
- Sigma is an equal opportunity employer.
- We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status.
- We look forward to learning how your experience can enable all of us to grow.