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About the Role

The Youth and Family Coordinator is a hands-on leader ensuring YMCA sports programs are run smoothly, safely, and inclusively. This role serves as the primary point of contact for participants, members, and families, fostering a positive environment and delivering an exceptional experience that embodies the YMCA's mission.

Responsibilities

Provide exceptional customer service as the main contact for participants with questions about schedules, equipment, or minor issues.
Assist the Program Director with preparing teams, creating schedules, planning clinics, and organizing activities.
Supervise games and programs when the Program Director is unavailable, including handling conflicts, weather cancellations, or schedule changes.
Schedule referees/officials for games, ensure games start on time, and be ready to referee if needed.
Keep score during games and enforce basic rules about player eligibility.
Administer first aid when needed and complete reports for any accidents or incidents.
Set up and take down equipment and maintain a clean, organized, and welcoming facility.
Attend staff meetings and assist with planning or other organizational tasks.
Write short weekly program reports for the Program Director.
Model excellent customer service by leading with empathy, listening actively, and fostering positive relationships.
Lead by example the Y’s mission, vision, and values with program participants, members, staff and guests.
Become an Ambassador of the Y’s work and culture by being the ultimate storyteller of who we are as an organization and brand.
Complete other duties as assigned.

Requirements

Demonstrated experience participating in or coaching youth or adult sports programs.
Experience leading or supervising staff, volunteers, or peers is a plus.
Strong understanding of basic sports rules, safety protocols, and program management.
Proven ability to organize and manage multiple schedules, equipment, and daily program operations efficiently.
Comfortable being active and demonstrating sports skills when needed.
CPR/AED and First Aid certification (or willingness to obtain).
Coaching certifications for specific sports are a plus.
Ability to work evenings, weekends, and occasional holidays.
Ability to actively participate in sports and program activities, including standing, walking, running, and demonstrating physical skills.
Ability to lift, carry, set up, and take down sports equipment and supplies.
Work is performed both indoors and outdoors in a variety of weather conditions.
Ability to move quickly to respond to participant needs, provide first aid, or manage program activities safely.

Skills

Customer service
Conflict resolution
First aid administration
Equipment management
Program reporting
Empathy
Active listening
Relationship building
Sports rules
Safety protocols
Program management
Organization
Time management

Location

Onsite

Work Type

Full-time

Experience Level

Some experience preferred

Education Level

High school diploma or equivalent required
Some college coursework in Physical Education, Recreation, or a related field is preferred but not required

About the Company

The YMCA is a leading non-profit organization committed to strengthening communities through youth development, healthy living, and social responsibility.