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About the Role

As a Content Design Vice President on the Design System team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer journeys through content. You’ll lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. You’ll create clear, engaging, user-friendly content to communicate complex concepts to a diverse audience while championing inclusive language and customer experience. You’ll help scale standards across products by translating voice, tone, accessibility, and risk requirements into structured, reusable content patterns and rules. You’ll help deliver curated content direction and context into agentic pipelines so both humans and AI systems can produce consistent, compliant outputs.

Responsibilities

Create, evaluate, and evolve scalable content design strategies and processes that serve the business needs of the design systems and the products that use the system
Facilitate end-to-end discovery workshops with designers, engineers, and product managers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
Use content models and taxonomies to design, structure, and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
Convert voice and editorial guidance into objective, repeatable rules and patterns that can be embedded into agentic workflows, templates, and content platforms
Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey
Coordinate the lifecycle of shared standards so downstream product teams can adopt changes with minimal disruption
Enable safe scaling for decentralized teams by defining an extension approach that allows domain-specific nuance within shared guardrails

Requirements

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, architecture, and delivering scalable standards, focusing on digital products and platforms
Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
Proficiency in facilitating workshops for product and experience design, creating compelling content journeys, and driving alignment across partners with competing priorities to translate outcomes into durable standards
Advanced technical literacy and deep understanding of content platforms and their impact on usability
Experience working within design systems to develop scalable guidance for components, templates, and tooling for broad adoption
Demonstrated use of AI to improve velocity and quality of technical documentation at a moderate or advanced level
Ability to design and operationalize effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites through reusable models, patterns, and governance

Skills

Content design
Editing
Writing
Strategy
Process
Architecture
Scalable standards
Digital products
Digital platforms
Storytelling
Workshop facilitation
Product design
Experience design
Content journeys
Alignment
Technical literacy
Content platforms
Usability
Design systems
AI
Technical documentation
Content architecture
User experience
Navigation
Governance
Shared content assets
Brand
Editorial
Legal
Accessibility
Localization
Messaging
Marketing communications

Experience Level

5+ years

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.
Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans