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About the Role
This role offers an opportunity for an early-career professional to gain ownership of enterprise relationships from day one within Samaya's customer success team. You will work directly with financial professionals at leading institutions, helping them integrate Samaya into their daily workflows. The position is ideal for someone curious about AI's impact on financial services and eager to build credibility with sophisticated buyers.
Responsibilities
- Run regular customer touchpoints to collect feedback, support onboarding, and confirm satisfaction.
- Track usage and account health to flag risk early and surface opportunities to deepen adoption.
- Support day-to-day relationships across a book of enterprise accounts, working with users and stakeholders on how they apply Samaya in their research and diligence workflows.
- Partner with sales on pre- and post-sales work, including pilots and onboarding.
- Route customer feedback to product and engineering, translating it into concrete input on the roadmap.
- Travel to customer sites as needed to support relationships in person.
Requirements
- 2+ years of front-office experience, ideally in capital markets, at a bank, hedge fund, or comparable firm.
- Strong communication and presentation skills, comfortable running a room or a demo.
- Comfortable owning ambiguity.
- Based in (or willing to relocate to) New York.
Skills
- Customer Success
- Relationship Management
- Communication
- Presentation
- Sales Support
- Product Feedback
- AI
- Financial Services
Location
- New York
Work Type
- Onsite
- Full-time
Experience Level
- Early Career
- 2+ years
Salary/Compensations
- $120,000-$160,000
Benefits
- Variable compensation
- Equity
- Visa sponsorship
About the Company
- Samaya AI builds Expert AI Agents for investment professionals, supporting high-stakes investment workflows across leading financial institutions.
- By combining finance-specific AI models with deep reasoning over institutional context and global markets, Samaya helps investors go from information to conviction.
- Samaya is deployed at enterprise scale across hedge funds, asset managers, and banks, including more than 12,000 professionals at one of the world's largest financial institutions.
- Built by a team from Google DeepMind, Meta, Microsoft, and Stanford with 100+ papers and 50k+ citations, it achieves 98% accuracy on financial reasoning tasks where generic LLMs reach 53%.
- Backed by leading AI investors including NVIDIA, Databricks Ventures, NEA, Eric Schmidt, and Yann LeCun, Samaya continues to advance the next generation of AI for investment professionals.
- Our Operating Principles: Put Users first, Win as a collective, Focus and iterate quickly, Innovate Relentlessly, Prioritize Outcomes over Egos.
Equal Opportunity
- We are committed to ensuring an equitable selection process for everyone and welcome applicants from varied backgrounds to enrich our team. If you require accommodations or adjustments during our recruitment process, please inform us.
- We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.