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About the Role
The Patient Care Coordinator is the first point of contact, providing general information to patients and the public. This multifaceted role facilitates the opioid agonist therapy treatment program by collaborating with the interdisciplinary team to plan, implement, coordinate, and evaluate patient treatment plans to support their recovery journey.
Responsibilities
- Collaborate with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
- Supervise urine drug screening, and testing using a dipstick.
- If appropriately trained perform venipuncture, ECGs and assesses other vitals as required.
- Management of Patient active scripts including script cancellation as per Rx protocol.
- Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
- Communicate with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations.
- Facilitates clients in OTN sessions and conducts CARE calls.
- Responds to general inquiries and makes appropriate referrals within CATC Healthcare Team.
Requirements
- Strong commitment to working with individuals living with addiction and mental health.
- Completion of a High School Diploma and/or GED or equivalent is required.
- A certificate in Medical Office Administration or Health Services is an asset.
- Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
- Provision of a recent and acceptable Criminal Reference Check.
- Current First Aid and CPR Certification is required.
Skills
- Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
Location
- Barrie, ON
Work Type
- Permanent
- Part-Time
Education Level
- High School Diploma
- GED
- Certificate in Medical Office Administration
- Certificate in Health Services
Salary/Compensations
- $19.57 Per Hour
Benefits
- Healthcare Spending Account for you and your family
- Employee Assistant Programs through TELUS Health
- Discounted GoodLife fitness memberships
- Paid time off for vacation
- Wellness days for illness, and mental health
- Bereavement leave
- Professional Development
- Lunch & Learn Sessions
- Access to 100+ courses within the Company’s Learning Management System
- Retirement Savings Plan (RRSP/DPSP)
- Service Recognition Program
About the Company
- Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.
- CATC delivers services in a supportive, compassionate, and judgment-free environment.
- We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.
- Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs.
- Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.
- Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support.
- Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming.
- Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.
- Visit www.canatc.ca for more information!
Equal Opportunity
- Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.