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About the Role
As a key member of the consulting team, you will drive customer business, transforming initial inquiries into sustainable success by building long-term partnerships with agencies, corporations, and associations.
Responsibilities
- Manage and advise existing clients as a dedicated point of contact, guiding them through diverse projects and expanding relationships through targeted cross- and upselling.
- Oversee project execution from needs assessment and conceptual/strategic preparation of data collection to operational project management.
- Expand your client portfolio by qualifying inbound inquiries and following up on trade show leads.
- Represent Civey at networking events, trade shows, and conferences to establish and maintain contacts.
Requirements
- Possess solid professional experience in B2B customer support or sales, ideally within an agency, corporate, tech, or start-up environment.
- Communicate persuasively at all levels (in person, phone, presentations) and inspire others with your ideas.
- Demonstrate a customer-centric approach, quickly identifying client needs and translating them into suitable service offerings.
- Enjoy proactively building networks and nurturing long-term business relationships.
- Be motivated by a bonus-oriented model, remain calm under pressure, organize efficiently, and find creative solutions.
- Have flawless German language skills (written and spoken) and very good English proficiency.
Skills
- Account Management
- Consulting
- Sales
- Project Management
- Networking
- Communication
- Presentation
- Customer Orientation
- Relationship Building
Location
- Berlin
- Remote
Work Type
- Full-time
- Part-time (up to 80%)
- Hybrid
Experience Level
- Professional experience
Salary/Compensations
- Fair and performance-based compensation including a performance-related component
Benefits
- Permanent employment contract
- 30 days of vacation plus additional days off for Christmas and New Year's
- Flexible working hours
- Home office option with four team days per month in the office
- Commuting costs covered for non-Berlin residents on team days
- Individual career plans and regular feedback sessions
- Gym membership
- Public transport ticket or company bike
- External 1:1 coaching (private or professional)
- Company pension plan and disability insurance
- Drinks and fruit in the office
- Apple laptops
About the Company
- Civey is a company focused on data-driven solutions.