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About the Role
Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products to satisfy client families, maximize budgeted profit plans, and maintain a positive employee relations atmosphere.
Responsibilities
- Oversees accounting functions including accounts receivable, accounts payable, cash payments, petty cash, reconciliations, and bank deposits.
- Manages inventory of merchandise orders, including memorials, caskets, vaults, and markers.
- Coordinates processing of installation funeral-related orders and orders to grounds and maintenance departments.
- Supports location management in timely completion of contracts and work orders with proper documentation.
- Schedules incoming orders and drivers for ambulate service.
- Completes and files funeral/cemetery reports accurately.
- Supports Sales with an understanding of JD Powers.
- Ensures compliance with Company policies and procedures, including Sarbanes Oxley (SOX) audit, Dignity University (DU) training, Interment Verification Training (IVT) audits, and Day Sales Outstanding’s (DSO).
- Assists in preparing and overseeing funeral/cemetery-related forms.
- Reviews time cards and administers corporate payroll policies and procedures.
- Administers local Human Resources processes, including new hire paperwork, license verification, and maintaining employee files.
- Ensures new associates receive new hire orientation.
- Pulls monthly reports and creates stack ranking reports for key performance indicators.
- Maintains vehicle records and licenses.
- Processes expense reports.
- Updates General Price Lists (GPLs).
- Manages Alarm Systems.
- Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed.
- Coordinates daily activities with business units and other departments.
- Trains associates in the proper administration of policies and procedures.
- Services customers by interacting with families professionally and compassionately.
- Maintains and updates customer records.
- Updates company website with current obituaries and ensures obituaries are placed in newspapers.
- Provides a collaborative, productive workplace environment for associate growth and development.
- Behaves in a supportive way to enrich the work environment.
- Uses customer feedback to improve location administration and strengthen associate performance.
- Performs other duties as assigned.
Requirements
- High school diploma, GED or completion of a diploma-training program at a college or technical school.
- Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required.
- Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required.
- Excellent communication skills both orally and in writing.
- High level of compassion, integrity, and confidentiality.
- Problem solving skills.
- Ability to multi-task and set priorities.
- Detail oriented.
- Must be flexible and able to function in a face-paced environment.
- Professional Dress is required when in contact with families.
- Sitting continuously for many hours per day, up to 6 hours per day.
- Climbing stairs to access buildings frequently.
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.
- Working beyond “standard” hours as the need arises.
Skills
- MS Office
- internet
- basic office equipment
- Communication skills
- Compassion
- Integrity
- Confidentiality
- Problem solving
- Multi-tasking
- Prioritization
- Detail oriented
- Flexibility
- Bookkeeping
- General office accounting
- Accounts Payable
Location
- Toronto, ON, CA
Work Type
- Full-time
Experience Level
- 2 years experience
Education Level
- High school diploma or GED
Salary/Compensations
- $25
About the Company
- Our associates celebrate lives. We celebrate our associates.