Program Manager of NYC Parenting & Visitation Services - Safe Families Parenting & Visitation Initiative
EAC Network · NY, US
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About the Role
EAC Network is seeking a dedicated Program Manager of Parenting & Visitation Services to join their Safe Families Parenting & Visitation Initiatives Program. This role is responsible for the daily management and operation of the initiative, providing supervision and leadership to staff, and ensuring services align with agency policies, contractual requirements, and best practices. The Program Manager will focus on maintaining program quality, achieving performance outcomes, monitoring documentation, and supporting positive outcomes for children and families.
Responsibilities
- Manage the day-to-day operations of the Parenting & Visitation Services Program.
- Supervise, train, and evaluate assigned program staff.
- Conduct regular staff meetings and individual supervision sessions.
- Ensure appropriate staffing and coverage for program operations.
- Monitor staff performance and ensure compliance with agency policies and procedures.
- Oversee supervised visitation services and parenting education activities.
- Monitor participant engagement, service delivery, and program outcomes.
- Review case records, visitation reports, service plans, and other required documentation for quality and compliance.
- Maintain confidentiality and ensure adherence to all applicable laws, regulations, and agency standards.
- Develop and maintain collaborative relationships with courts, attorneys, ACS, community-based organizations, and referral sources.
- Participate in case conferences, stakeholder meetings, and community outreach activities as required.
- Ensure timely and accurate collection of program data and required reports.
- Monitor progress toward program goals and contractual performance measures.
- Assist in the preparation of reports and documentation required by funders and EAC leadership.
- Review and approve employee timesheets, schedules, and leave requests.
- Assist with budget management and program expenditures.
- Ensure program facilities are maintained in a safe, welcoming, and professional manner.
- Coordinate with security personnel and security vendors to ensure adequate coverage, adherence to safety protocols, and a secure environment for children, families, staff, and visitors.
- Monitor safety concerns and respond appropriately to incidents, emergencies, and disruptive situations.
- Respond to client concerns, incidents, safety issues, and emergencies as needed.
- Participate in agency meetings, trainings, and quality improvement activities.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in Social Work, Human Services, Psychology, Criminal Justice, Public Administration, Education, or a related field required.
- Master's degree preferred.
- Minimum two years of progressively responsible experience in family services, child welfare, social services, or a related field.
- Supervisory experience preferred.
- Experience working with court-involved families, supervised visitation programs, parenting services, or child welfare systems preferred.
Skills
- Knowledge of family services, parenting programs, supervised visitation practices, and child welfare systems.
- Strong leadership and organizational skills.
- Ability to establish and maintain effective working relationships with staff, participants, funders, courts, referral sources, and community partners.
- Strong written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Office and electronic data management systems.
Location
- 175 Remsen Street 11th floor, Brooklyn, NY, 11201 - Brooklyn, NY
Work Type
- Full Time
- Office-based with community engagement and occasional evening and weekend hours may be required.
Experience Level
- Minimum two years of progressively responsible experience in family services, child welfare, social services, or a related field.
- Supervisory experience preferred.
Education Level
- Bachelors Degree
- Master's degree preferred.
Salary/Compensations
- $75000.00 - $85000.00
Benefits
- Supportive work environment committed to well-being and growth.
- Equity, justice, and belonging fostered.
- Flexible and hybrid schedules.
- Generous PTO policy.
- Summer Fridays.
- Gold Healthy Workforce Designation from Cigna in 2024 and 2025.
- Eligible to participate in EAC Network’s 401(k) plan.
- Full-time employees receive a 3% employer contribution after one year of service.
- Eligible for Public Service Loan Forgiveness program.
About the Company
- EAC Network is a leading not-for-profit social service agency dedicated to helping over 79,000 people through 100 impactful programs across Long Island and NYC.
- We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.
- Our commitment to wellness earned us the Gold Healthy Workforce Designation from Cigna in 2024 and 2025.
- At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.