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About the Role
The Merchant Specialist provides merchant client advisory and solutions to address their processing needs. This role proactively identifies opportunities to grow net new business, deepens client relationships, and consults clients on integrating and leveraging the firm's solutions. The individual will serve as the merchant point of contact for relationship management teams and leaders, working across a matrixed organization to deliver responsible growth.
Responsibilities
- Leverage consultative sales process and knowledge of various industries to identify clients' needs.
- Recommend solutions that meet clients' needs, focusing on complex opportunities.
- Achieve sales and revenue goals while balancing operational excellence, risk management, and client experience.
- Maintain accurate records and adhere to Service Level Agreements.
- Build meaningful relationships and collaborate with internal partners to provide subject matter expertise on merchant payment processing.
- Identify opportunities proactively and develop a pipeline for sales opportunities.
- Act as a champion for clients by connecting expertise across the company.
- Establish relationships with associations, centers of influence, and vendor partners.
- Adapt to an ever-changing payment processing environment.
- Independently identify sales opportunities from the bank’s portfolio of clients.
- Develop and maintain a strong pipeline.
- Conduct pre-call planning.
- Perform client needs assessments.
- Prepare and present product proposals.
- Conduct price/cost analysis.
- Submit implementation documentation.
- Manage ongoing client relationships.
- Manage contract renewals.
- Prospect existing Business Banking clients with merchant services needs.
Requirements
- 2+ years of Payments industry experience
- 2+ years of direct sales experience
- Expert knowledge of Digital Payments/Receivables, Merchant, or Treasury solutions
- Proven experience cultivating and strengthening client and business partner relationships
- Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals
- Demonstrated effective communication skills, including written, oral and presentation skills
- Effective planning, prioritization, and time management skills
- Ability to quickly learn various product solutions
- Strong analytical and organizational skills
- Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients
- Knowledge of Fiserv systems and products, including Clover
- Knowledge of the Bank of America Merchant Services platform
Skills
- Account Management
- Business Development
- Client Solutions Advisory
- Portfolio Management
- Relationship Building
- Client Management
- Portfolio Analysis
- Prospecting
- Referral Identification
- Referral Management
- Business Acumen
- Consulting
- Customer and Client Focus
- Fiscal Responsibility
- Pipeline Management
Location
- US - NY - Melville
Work Type
- Field-based
- Full-time
Education Level
- High School Diploma / GED / Secondary School or equivalent
Salary/Compensations
- $91,100.00 - $132,200.00 annualized salary
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support
- Eligible for annual discretionary incentive award
- Benefits eligible
About the Company
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
- We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
- Being a Great Place to Work is core to how we drive Responsible Growth.
- This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
- Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
- At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!