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About the Role
As a Business Operations Coordinator, you will play an important role in maintaining accurate advisor and firm information across several sales channels. Your work will ensure advisor records are accurate and up to date, supporting compensation payments, annual tax reporting and effective business operations. Reporting to the Assistant Manager, Contracts and Compensation, you will work closely with internal and external partners to process updates, resolve discrepancies and maintain accurate information across multiple systems.
Responsibilities
- Review and process advisor and firm maintenance requests, including updates to contact and other business information.
- Maintain accurate and consistent information across multiple systems, with a strong focus on data quality and attention to detail.
- Communicate with internal and external partners, customers and regulatory authorities to obtain information, resolve questions and complete required updates.
- Identify missing or inconsistent information and take the appropriate steps to resolve issues.
- Provide professional, timely and courteous service across different communication channels.
- Support effective information management, including appropriate filing, documentation and archiving of records and correspondence.
- Manage multiple requests and priorities while meeting established timelines and service expectations.
- Contribute to operational initiatives and other administrative activities that support the team and business.
- Adapt to changing priorities, processes and business needs.
Requirements
- Strong attention to detail and a commitment to accuracy and quality.
- Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
- Effective written and verbal communication skills and a customer-focused approach.
- Sound judgment, initiative and problem-solving skills.
- Ability to work both independently and collaboratively within a team.
- Comfort learning and working across multiple systems and processes.
- Proficiency with Microsoft Office, particularly Word and Excel.
- Adaptability and comfort working in an environment where priorities may change.
- Post-secondary education or an equivalent combination of education and relevant experience is an asset.
- Bilingualism is an asset (fluent in French and English) but is required for Quebec only.
Skills
- Microsoft Office
- Word
- Excel
- Data quality
- Attention to detail
- Organizational skills
- Time-management skills
- Written communication
- Verbal communication
- Customer service
- Problem-solving
- Adaptability
Location
- London
- Winnipeg
- Quebec
Work Type
- Temporary
- Full Time
- 12-Month Term Position
- Hybrid
Education Level
- Post-secondary education or an equivalent combination of education and relevant experience is an asset.
Salary/Compensations
- $34,900 - $43,000 annually
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
About the Company
- We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
- Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
- Learn more about Canada Life.
Equal Opportunity
- We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.