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About the Role

As part of the Hospitality Services and Workplace Operations team, the Workplace Experience Coordinator supports the key enablement of functions that keep business lines running optimally. The role provides front-line service to employees, executives, clients, and visitors, delivering professional, welcoming, and first-class workplace experience. The Velocity Program is a customized experience focused on providing development and tools for career growth, with opportunities to learn, grow, and experiment within different areas of Scotiabank and Tangerine.

Responsibilities

Champion a client-focused culture that deepens relationships and leverages broader Bank relationships, systems, and knowledge.
Receive and welcome employees, executives, clients, and visitors, act as a central point of contact on arrival, notify hosts, and direct guests to the appropriate location.
Maintain expert knowledge of the workplace, business lines, amenities, meeting spaces, technology, and service offerings to respond to questions and provide a welcoming environment.
Review daily appointments, events, room bookings, and the Visitor Management System to confirm preparations are in place and liaise with operations teams to resolve deficiencies.
Demonstrate sound judgment and discretion when accommodating on-site requests and handling confidential or sensitive matters.
Answer telephone and in-person inquiries in a professional, timely, and courteous manner.
Maintain clean, organized reception, desk, and guest-facing areas in accordance with the clean desk policy.
Support Hospitality Services, Operations, and senior leadership with meeting and event requirements, including room bookings, room set-up, conference technology, food service orders, coffee station readiness, and reception coverage.
Coordinate event materials such as name tags, menus, tent cards, and other guest-facing materials as required.
Accept deliveries, arrange courier pick-ups for mail items, and administer inbound RightFax messages where applicable.
Provide general administrative support and complete ad hoc tasks and projects as assigned.
Manage and maintain shared inboxes as a primary channel for service requests and follow-up.
Coordinate with internal partners and external vendors to support event, workplace, equipment, and maintenance requirements.
Perform key-holder responsibilities, support badge distribution, and complete daily opening and closing activities for main access areas.
Ensure security credentials and access control requirements are followed and promptly raise suspicious activity or concerns with Security.
Act as the first point of contact for standard office equipment, meeting-room technology, video conferencing, and basic troubleshooting; place and support service calls as required.

Requirements

Currently enrolled in post-secondary education.
Commitment to customer service and a first-class client and guest experience.
Ability to work with minimal supervision while collaborating effectively within a large team.
Reliable and punctual, with the flexibility to respond to changing priorities, schedules, and business needs.

Skills

Excellent verbal and written English communication skills.
Excellent organizational and time-management skills, including the ability to prioritize and coordinate multiple tasks.
Strong interpersonal skills and the ability to interact effectively with internal partners, external clients, vendors, employees, and executives at all levels.
Intermediate proficiency in Microsoft Word, Excel, Outlook, OneNote, and Teams.
Working knowledge of Visitor Management and facility-management tools such as Office Space, or the ability to learn them.
Knowledge of meeting room technology, video conferencing, and standard office equipment, or the ability to learn.

Location

Canada : Ontario : Toronto

Work Type

Internship/Co-op
Full-time

Experience Level

Internship

Education Level

Post-secondary education

Benefits

In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed!
Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more!
Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.

About the Company

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

Equal Opportunity

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.