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About the Role

The Logistics Coordinator will manage the day-to-day operations of a dedicated customer, handling daily operations within Truckload, LTL, and other customer service duties. This role requires a strong communicator and multi-tasker who is adaptable, resilient, and eager to tackle unfamiliar problems. The ideal candidate is highly detail-oriented with exceptional time management and organizational skills.

Responsibilities

Resolve customer service problems by determining the cause, selecting and explaining the best solution, and expediting correction or adjustment.
Serve as a point of contact for dedicated customers, assisting with tasks related to the dedicated client and their carriers.
Build and maintain strong relationships with customers and carriers.
Serve as a point of escalation for customer and carrier issues.
Provide after-hours support to carriers, customers, staff, and vendors as necessary.
Provide continuous follow-up on customer issues to ensure timely resolution.
Manage overall daily operations for FTL and LTL customer orders.
Manage incoming calls and emails, and assist in managing a shipping queue.
Route shipments cradle to grave for LTL, FTL, and other modes, including building Bills of Lading, labels, and load tenders.
Track and trace shipments across various carrier sites and freight companies.
Ensure compliance and understanding of various TFM platforms, including their FTL system and TMS.
File and resolve claims.
Maintain documentation to ensure compliance standards are met.
Maintain a high degree of confidentiality regarding rates, customers, and other proprietary information.
Perform other duties as assigned by management.

Requirements

Working knowledge of LTL, Full Truckload, Intermodal, and Rail transportation modes.
Ability to communicate effectively across all levels of both customer and carrier’s organizations.
Problem solving and strong organizational skills with attention to detail.
Highly motivated with an ability to work independently as well as in a group setting.
Must have excellent phone and email communication skills and ability to multitask and assist clients after hours.
Solid understanding of MS Office, Windows, and basic business software.

Skills

Customer Service
Communication
Multi-tasking
Adaptability
Resilience
Detail-oriented
Time Management
Organizational Skills
Phone Etiquette
Email Etiquette
Problem Solving
MS Office
Windows
Business Software

Location

Pittsburgh, PA

Work Type

Full-time

Experience Level

2 years

Education Level

High school diploma or GED
Bachelor's degree preferred

Salary/Compensations

$45,000 - $55,000

About the Company

Target Freight Management Inc. (TFM) is a well-established and rapidly growing third party logistics company headquartered in Pittsburgh, PA.
As a national company, TFM has several offices around the US, allowing their team to encompass the technology, experience, culture, and knowledge to be a leading industry provider.
They deliver effective and efficient customized freight solutions to a multitude of industries.

Equal Opportunity

TFM is an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.