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About the Role
As Spa Manager, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, embodying our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility and caring, fun and quirky, and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of our operations. You will safeguard these pillars and ensure full knowledge and active participation of all brand initiatives.
Responsibilities
- Keep abreast of industry trends and practices, updating knowledge and skills to improve product and service offering.
- Drive product innovation by staying ahead of industry trends, constantly evaluating offerings, and integrating Six Senses wellness and sustainability practices.
- Lead seamless daily spa operations, conducting quality inspections and ensuring exceptional service recovery to maintain guest satisfaction.
- Uphold Six Senses guidelines and standards of service and operation, strictly adhering to LQA standards and guest comments.
- Along with the Director of Wellness, lead and manage all aspects of the Spa team, including recruitment and onboarding, training and development, and host relations.
- Ensure full operational compliance, maintaining precise documentation, safety protocols, and brand standards across the department.
Requirements
- High school diploma or equivalent.
- At least 3 years’ experience in similar luxury spas and health clubs with proven references.
- Graduated or have a broad knowledge of anatomy and physiology, massage therapy, and beauty therapy at either NVQ, ITEC, or CIDESCO.
- Understanding and specialization of various beauty products, aesthetic appliances, their specifications, and uses.
- Knowledge in the use of facial, nail, or other beauty technology as required to fulfill spa treatments.
- Service-oriented with an eye for details.
- Self-motivated and energetic.
- Fluent in English.
- Additional languages are preferred.
- Hold the right to work in the UK.
- Sponsorship is not available for this role.
Skills
- Anatomy and physiology
- Massage therapy
- Beauty therapy
- Beauty product knowledge
- Aesthetic appliance knowledge
- Facial technology
- Nail technology
- Spa treatment knowledge
Location
- London
Work Type
- Full-time
Experience Level
- 3+ years experience in similar luxury spas and health clubs
Education Level
- High school diploma or equivalent
- Hospitality diploma/degree preferred
- NVQ, ITEC, or CIDESCO certification in anatomy and physiology, massage therapy, and beauty therapy
About the Company
- Six Senses is committed to helping people reconnect with themselves, others and the world around them.
- Our values include local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility and caring, fun and quirky, and pioneering wellness.
- Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses.
Equal Opportunity
- Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.