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About the Role

The Assistant General Manager is responsible for the day-to-day front-of-house operations of the venue, providing leadership and oversight in the absence of the General Manager. This role ensures exceptional guest service, operational efficiency, colleague engagement, food safety compliance, financial performance, and adherence to company standards.

Responsibilities

Oversee ongoing day-to-day front-of-house operations.
Provide leadership and oversight of front-of-house operations in the General Manager's absence.
Ensure exceptional guest service and operational efficiency.
Drive colleague engagement and foster a culture of service and hospitality.
Ensure food safety compliance and adherence to company standards and policies.
Exceed customer satisfaction survey scores.
Engage the team to deliver the highest level of service.
Ensure regular, effective training, coaching, and accountability for team members.
Drive revenue by maximizing seatings and meal periods, monitoring seating times and booking trends.
Implement upselling programs and monitor average checks to increase revenue.
Actively participate in menu item and pricing decisions, considering data and feedback.
Manage overall financial responsibility for the restaurant, including scheduling, inventory control, and POS system usage.
Liaise with the Marketing team to manage social media presence, respond to online feedback, and ensure restaurant representation within the community.
Participate in long-term strategic planning for venue success.
Manage OS&E inventory control and ensure adequate stocking for service.
Ensure employees work effectively and efficiently, improving morale and relations.
Set up teams for success and ensure venues are well-recognized nationally and in North America.
Keep up with and implement food and beverage trends.
Collaborate with other food & beverage leaders within the hotel for divisional success.

Requirements

Minimum of 2 years’ experience in hospitality management.
Ability to lead by example, believe in a strong team culture, and set the scene for high performance.
Strong command of food and beverage product knowledge and trends.
Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook.
Excellent interpersonal and communication skills.
Fluent in English; second language is an asset.
Previous working experience in a unionized environment is an asset.
Knowledge of general accounting principles and policies.
Smart Serve Certification.
Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Constant kneeling, pushing, pulling, lifting.
Frequent ascending or descending ladders, stairs, and ramps.
Must be legally eligible to work in Canada.
The hotel is unable to assist candidates in obtaining Canadian work authorization.

Skills

Leadership
Guest Service
Operational Efficiency
Colleague Engagement
Food Safety Compliance
Financial Performance Management
Team Coaching
Revenue Generation
Upselling
Menu Development Input
Pricing Strategy Input
Scheduling
Inventory Control
POS Systems
Marketing Liaison
Social Media Management
Strategic Planning
OS&E Management
Employee Relations
Trend Implementation
Interpersonal Skills
Communication Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Accounting Principles

Location

Toronto

Work Type

Full-Time
Permanent

Experience Level

Minimum of 2 years’ experience in hospitality management

Education Level

Degree in Hotel and Restaurant Management an asset

Salary/Compensations

$70,320 - $87,316

Benefits

Free Meals
Travel Discounts
Free dry-cleaning for work gear
Custom learning programs
Opportunity to join Health & Wellness, Sustainability, and DEI Committees
Growth paths for career advancement

About the Company

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
The hotel is undergoing a stunning transformation for the zero-carbon century ahead.
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Benefit from comprehensive training programs, mentorship, and a supportive work environment.

Equal Opportunity

At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
As an Equal Opportunity Employer, we provide equal access to opportunities.
We welcome applications from all qualified candidates.