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About the Role
The Director, Research Capabilities & Innovation leads enterprise research capabilities for Amex Insights, focusing on delivering faster, smarter, and more scalable customer research. This role owns key research platforms and evaluates/implements new technologies and methodologies to enhance insight generation and delivery.
Responsibilities
- Partner across the Amex Insights leadership team to identify and evolve strategic research capabilities, owning the capability roadmap, prioritization, and implementation approach.
- Evaluate, pilot, and scale emerging research technologies, AI-powered tools, and innovative methodologies to strengthen how insights are generated and delivered.
- Lead implementation and adoption of research capabilities, partnering across Technology, Procurement, Legal, and external providers to establish platforms, governance, best practices, and enablement.
- Drive continuous evolution of the capability portfolio by monitoring emerging technologies and industry trends, measuring adoption and impact, and applying capabilities to strategic research.
- Leverage research capabilities to advance strategic engagements across the enterprise, translating customer insights into actionable recommendations.
Requirements
- Experience in research capabilities, research operations, insights technology, or innovation within a customer insights, market research, or related organization.
- Strong understanding of qualitative and quantitative research methodologies, with familiarity across emerging research technologies, AI-powered tools, and innovative approaches.
- Extensive experience leading complex, cross-functional programs and initiatives, with strong project management, prioritization, and execution skills.
- Proven experience implementing and scaling new platforms and capabilities, including driving change management, adoption, governance, and continuous improvement.
- Demonstrated ability to manage multiple priorities, navigate dependencies, and influence senior stakeholders across a complex, matrixed organization.
- Strong strategic thinking and communication skills, with the ability to connect capability investments to business needs and outcomes.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Skills
- Research capabilities
- Research operations
- Insights technology
- Innovation
- Qualitative research methodologies
- Quantitative research methodologies
- Emerging research technologies
- AI-powered tools
- Innovative approaches
- Project management
- Prioritization
- Execution
- Change management
- Governance
- Continuous improvement
- Strategic thinking
- Communication
Location
- US
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- Director
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Equal Opportunity
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
- US Job Seekers - Click to view the “Know Your Rights poster.