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About the Role

The Community Service Society of New York (CSS) seeks a part-time Volunteer Manager to oversee volunteer recruitment, partner engagement, community outreach, and program implementation for the AmeriCorps Seniors RSVP Program on Staten Island. This role is crucial for engaging adults aged 55 and older in meaningful volunteer service to address critical community needs.

Responsibilities

Develop and implement a comprehensive volunteer recruitment plan, including events, outreach, and material creation.
Represent the AmeriCorps Seniors RSVP Program at community events to recruit volunteers and raise awareness.
Provide information about the program and volunteer opportunities to prospective volunteers, facilitating enrollment.
Conduct volunteer placement sessions and interviews, making referrals to partner organizations and maintaining communication.
Engage with community members aged 55+ to understand motivations and barriers to volunteer service.
Identify and test strategies to connect with hard-to-reach populations and under-served communities.
Maintain and promote a roster of open volunteer opportunities through various channels.
Collect and review data on volunteer activity, impact, and program effectiveness for compliance.
Maintain program data and compliance records, ensuring accurate entry in Salesforce.
Monitor incoming data from the AmeriCorps Seniors RSVP microsite for accuracy and completeness.
Generate Salesforce reports to identify trends, assess performance, and detect compliance issues.
Collaborate with agencies and volunteers to resolve discrepancies and ensure grant requirement adherence.
Perform other duties as assigned by supervisor.

Requirements

Experience working with older adults and volunteer management required.
Familiarity with the Staten Island nonprofit sector and community-based organizations preferred.
Excellent written, verbal, interpersonal, and customer service skills.
Demonstrated ability to conduct outreach, recruitment, and public presentations to diverse audiences.
Proficiency with Microsoft Office applications required.
Ability to learn and utilize Salesforce or similar databases preferred.
Experience creating social media content and supporting digital outreach efforts preferred.
Strong organizational skills with the ability to manage multiple priorities and maintain accurate records.
Must successfully pass the National Service Criminal History Check.
Must be authorized to work in the United States.

Skills

Volunteer recruitment
Partner engagement
Community outreach
Program implementation
Public speaking
Interpersonal communication
Customer service
Social media content creation
Digital outreach
Salesforce
Microsoft Office

Location

Staten Island

Work Type

Part-time
Office work
Community outreach
Presentations
Travel throughout Staten Island and other boroughs may be required

Experience Level

Volunteer management experience required

Education Level

Bachelor’s degree in social work, Human Services, Communications, Public Administration, or a related field preferred.

Salary/Compensations

$70,500.00

Benefits

Health coverage
Dental coverage
Vision coverage
Life insurance
AD&D insurance
Long-term disability insurance
Annual performance-based bonus
403b retirement savings plan
Defined benefit retirement plan
Flexible spending accounts
Commuter benefits plan
EAP
Robust paid time off policy

About the Company

The Community Service Society of New York (CSS) has worked with and for New Yorkers since 1843 to promote economic opportunity and champion an equitable city and state.
CSS powers change through a strategic combination of research, services, and advocacy to make New York more livable for people facing economic insecurity.
By expanding access to health care, affordable housing, employment, debt assistance, and more, CSS makes a tangible difference in the lives of millions.
Through its Program Services Department, CSS operates the AmeriCorps Seniors RSVP Program, which engages adults age 55 and older in meaningful volunteer service that addresses critical community needs.
RSVP partners with nonprofit organizations throughout New York City, including food pantries, healthcare facilities, educational institutions, and other community-based organizations.
The program strengthens communities while providing volunteers with rewarding opportunities to serve.

Equal Opportunity

CSS is an Equal Employment Opportunity/Affirmative Action employer.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other characteristic protected by applicable federal, state, or local law.
CSS complies with all applicable federal, state, and local laws governing employment, recruitment, and hiring.