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About the Role
The position provides administrative support to unit supervisor and staff, interacting routinely with Texas Department of Family and Protective Services staff and the general public.
Responsibilities
- Performs data entry into IMPACT and other electronic programs and systems.
- Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers.
- Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit.
- Functions as the unit timekeeper and will process purchase orders as directed.
- Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
- Provides program and agency information and/or makes referrals to other community resources.
- Greets visitors, responds to general questions, and directs callers to proper location.
- Performs other duties as assigned and required to maintain unit operations.
- Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
- Attends work regularly in accordance with agency leave policy.
- Assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include safety, food, hygiene, education and entertainment/recreational activities.
Requirements
- Graduation from high school or equivalent
- One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
- Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.
- Applicants selected for hire must pass a background check and if applicable a driver’s record check.
- State of Texas employees are required to maintain the security and integrity of critical infrastructure.
- Staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content.
- Must bring your I-9 documentation with you on your first day of work.
- Employees must provide documentation to DFPS to show their identity and authorization to work in the US.
Skills
- Knowledge of computers.
- Skill in using Microsoft Works or Windows environment.
- Skill in working in an office supporting several staff members.
- Ability to effectively handle multiple assignments in a dynamic environment.
Location
- AUSTIN
Work Type
- Full time
Experience Level
- One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
Education Level
- Graduation from high school or equivalent
- Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.
Salary/Compensations
- $2,694.34 - $3,404.91 Monthly
Benefits
- 100% paid health insurance for you, and 50% paid for eligible family members
- Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
- Paid vacation, holidays, and sick leave
- Optional dental, vision, and life insurance
- Flexible spending accounts for added tax savings on health and dependent care
- Employee discounts on things like gym memberships, electronics, and entertainment
- Public Service Loan Forgiveness may be available
About the Company
- The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive.
- We do this through investigations, services, and referrals.
Equal Opportunity
- In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.